WORKSHOP FOREMAN

JABES CONSULTANTS; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Johannesburg is seeking a qualified individual to supervise service and repair staff, ensuring high-quality customer service and adherence to health and safety standards. The successful candidate will have strong leadership skills, expertise in vehicle service operations, and a commitment to maintaining efficiency in the workshop. This position demands a proactive approach to managing technician performance and job allocations.

Qualifications

• Strong leadership abilities to manage a technical workforce.
• Ability to assess and report staff performance effectively.
• Excellent customer negotiation skills.

Responsibilities

• Ensure service quality to enhance customer satisfaction.
• Maintain health and safety protocols in the workshop.
• Supervise job allocations fairly among technicians.

Skills

Supervision of staff

Customer service skills

Technical knowledge

Job description

Overview

MAIN PURPOSE OF JOB :

• To ensure service and repair are carried out to the highest standard of quality possible to ensure customer satisfaction.
• To ensure efficient use of material, equipment, and labour resources.
• To control and supervise staff in the use of equipment and tools to effect repair and diagnosis of vehicle faults and service to vehicles.

Relationships and Personal Activities

• Directly responsible to the Service Manager.
• Responsible for technicians, apprentices, workshop cleaner / s, wash-bay staff, diagnostic and repair equipment, tools, gauges and measuring equipment.
• Relationships with customers, company staff, manufacturers representatives and other representatives, Health and Safety Officials and training authorities.

Objectives and Key Tasks

Improved profitability :

• To ensure maximum effective use of equipment and labour ensuring high productivity output.
• To ensure all chargeable materials are recorded on job cards for invoicing.
• To ensure minimum wastage of consumable materials.

Customer Satisfaction :

• To ensure a customer satisfying level of service and repair quality.
• To ensure vehicles cleanliness is maintained during service and repair.

Health and Safety :

• To ensure staff take all precautions necessary to effect health and safety in the workshop.
• To ensure customers are protected from any possible dangers or hazards in the workshop

MAIN JOB FUNCTIONS : Staff :

• To ensure staffs are trained to enable high levels of quality and efficiency.
• To ensure jobs are fairly and correctly allocated to technicians.
• To supervise tests and ensure correct use of equipment and document security.
• Cross departmental disciplines.
• To ensure all repair orders are correctly costed, operational numbers and defect codes are forwarded to the costing office for pricing.
• Maintain reasonable control over sublet suppliers, using competent suppliers at the best costing and who can provide timeous delivery.

Security

• Ensure customers property is secure.
• Ensure all materials and parts drawn from the Parts Department are accounted for.
• Ensure all equipment and documentation and materials are accounted for.

Administration

• To ensure progress of jobs through workshop.
• To authorise consumable and internal parts requisitions.
• To authorise non-productive time spent on vehicles or in the workshop.
• To ensure health and safety procedures are observed and always maintained.
• To circulate new and up to date manuals and literature for new vehicles or techniques.
• Add fixed rate units to all job cards before submission to the costing and claims department.
• Workshop Controlling.

Experience and Qualifications

• The ability to supervise a labour workforce.
• The ability to assess and report on staff performance.
• The ability to discuss and negotiate agreeable solutions to customer problems.
• The ability to maintain personal technical knowledge and skills.