Workforce Transformation Functional Consultant

Embelo; Wes-Kaap; Hybrid; ZAR 520,000 - 760,000; Full time

Benefits offered by this job

Hybrid work arrangement

Exposure to international clients

Job summary

Embelo in Cape Town is expanding its workforce management capability to deliver world-class solutions for UK consulting clients. You will design, configure, and implement cutting-edge WFM technology, enhancing frontline performance and employee experience.

We seek ambitious, innovative professionals at junior or mid-level with hands-on WFM experience and strong stakeholder skills. Hybrid work model is offered to balance client work and collaboration with our SA team.

Qualifications

• Experience delivering and implementing WFM solutions.
• Understanding of frontline worker processes and best practice.
• Hands-on configuration of WFM systems.
• Translate complex business requirements into effective system designs.
• Strong problem-solving and stakeholder facilitation.
• Collaborative mindset with ability to manage multiple tasks.

Responsibilities

• Engage with clients, manage stakeholders, and build relationships.
• Upskill on partner solutions to become a trusted WFM expert.
• Gather requirements, define scope, and challenge current ways of working.
• Lead end-to-end process definition and design of solutions.
• Configure systems to meet customer needs and requirements.
• Conduct testing, provide user support, and deliver iterative improvements.
• Facilitate training and support change management during implementation.
• Provide post-implementation support to ensure fit-for-purpose solutions.
• Collaborate with colleagues and clients to deliver projects.

Skills

WFM experience

Frontline processes

WFM configuration

Requirements to system design

Problem solving

Stakeholder communication

Change management support

Education

BCom in Information Systems

Industrial Engineering / HRM

Tools

UKG/Kronos

Power BI

Excel

Job description

At Embelo, we’re dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses — combining technical expertise, South African spirit, and the latest in AI-powered services. We believe it takes great people to grow great businesses. That’s why we’re building a culture that values innovation, curiosity, and getting things done with excellence.

About the Role:

We are working with a number of UK consulting businesses entering an exciting period of growth and building our Cape Town capability to deliver world-class workforce management solutions and scale our operations. As a workforce transformation Functional Consultant, you will work end-to-end with clients to design, configure, and implement cutting-edge technology that transforms frontline performance, productivity, and employee experience. Combining your expertise in WFM processes with a proactive, solutions-driven mindset, you’ll help organisations unlock efficiency while contributing to the growth of our agile, fast-moving consultancy. If you’re ambitious, innovative, and eager to contribute to the early stages of a dynamic consultancy, we’d love to hear from you. Hybrid working model: 3-4days a week in office.

Key Responsibilities Include:

• Engaging with clients, managing stakeholders, and building strong relationships
• Continuously upskilling on new partner solutions to become a trusted expert across multiple WFM platforms
• Gathering requirements, defining scope, and constructively challenging current ways of working
• Leading to-be process definition and designing end-to-end solutions
• Configuring systems and building solutions that meet customer needs
• Conducting testing, providing user support, and delivering iterative solution improvements
• Facilitating training and supporting change management throughout the implementation lifecycle
• Providing post-implementation support to ensure solutions are fully fit for purpose
• Collaborating with colleagues and clients to ensure the successful delivery of consulting projects
• Contributing to the growth of our dynamic boutique consultancy across diverse areas

Essential Knowledge and Skills:

We are hiring at both junior and mid-level, so whether you’re early in your WFM journey or already have solid project experience, we’d love to hear from you. This role offers an exciting opportunity for a proactive, driven individual to make a real impact. We are looking for applicants who have:

• Proven experience in delivering and implementing WFM solutions
• A strong understanding of frontline worker processes and industry best practice
• Hands-on configuration expertise with WFM systems and solutions
• The ability to translate complex business requirements into effective system designs
• Excellent problem-solving skills with a keen eye for detail
• Strong communication and facilitation skills, with the ability to engage and influence stakeholders at all levels
• A collaborative mindset, supporting and developing others to achieve shared outcomes
• Flexibility, strong prioritisation skills, and the ability to manage multiple tasks while staying organised

Qualifications:

• BCom in Information Systems, Industrial Engineering, Business Management, Industrial Psychology or Human Resource Management, or a related field.
• Ideally UKG/Kronos, or similar WFM system certifications
• Microsoft Excel / Power BI (for data and reporting-heavy roles)
• Change management certifications (e.g., Prosci)

Why Join Us?

At Embelo, you’ll work directly with UK founders and senior leaders while gaining hands-on exposure to international consulting projects in a supportive, close-knit team. We value initiative, growth, and quality delivery — and you’ll have the opportunity to help shape processes, influence client success, and develop your expertise in workforce management. This is a place where talent is nurtured, ideas are heard, and sustainable growth is a shared goal. If you’re organised, proactive, and energised by the chance to work with a dynamic South African team supporting global clients, we’d love to hear from you.