Workflows and AI Agent Builder

Scale Army Careers; South Africa; Remote; ZAR 900,000 - 1,800,000; Full time

Job summary

Scale Army Careers is seeking a Workflows and AI Agent Builder to own administrative automation and custom AI agent creation. You will build intelligent workflows using LLMs to reduce manual work across regional offices and collaborate with executive leadership.

The role requires hands-on software development or systems engineering, expertise with Claude, OpenAI, and Replit, and the ability to connect systems via APIs, SharePoint, and BI databases to deliver scalable solutions.

Qualifications

• 3+ years in software development or technical systems engineering.
• Early adoption of LLMs and AI agent frameworks (Claude, OpenAI, Replit).
• Experience building, testing, deploying custom AI agents and automations.

Responsibilities

• Scope, build, and maintain custom AI agents to automate routine administrative tasks.
• Connect systems via APIs, SharePoint, Power BI, and databases.
• Develop automated file pipelines and centralized project data.
• Audit and optimize administrative workflows across operations.

Skills

Software development

Technical systems engineering

AI agent frameworks

APIs integration

Power BI analytics

Tools

SharePoint

Power BI

SQL

Microsoft Access

Job description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Client Overview

Our client is a restoration company with operations across multiple regional offices and over 250 employees. The company is focused on eliminating manual administrative overhead, automating data formatting and claims processing, and implementing AI-powered workflows to scale operations efficiently.

Role Overview

The Workflows and AI Agent Builder will take full ownership of administrative workflow automation and custom AI agent creation. The primary objective of this role is to eliminate manual overhead, automate data formatting and claims processing, and build intelligent workflows using LLMs and AI agents to improve operational efficiency across regional offices.

This is a senior, full-time role with significant autonomy and direct collaboration with executive leadership. The ideal candidate has a strong background in software development or technical systems engineering, hands‑on experience building custom AI agents using Claude, OpenAI, and Replit, and the ability to connect systems through APIs, SharePoint, and business intelligence databases.

Location

Full-Time | 40 Hours per Week | 9:00 AM - 5:00 PM EST

Key Responsibilities

AI Agent Development & Deployment

• Scope, build, and maintain custom AI agents to automate routine administrative tasks.
• Develop AI agents for claims administration, automated data entry, document reconciliation, and email triage.
• Use LLMs and AI agent frameworks, including Claude, OpenAI, and Replit, to build intelligent workflows.

Process Automation & Data Formatting

• Build automated pipelines to clean, format, and structure incoming job data before it enters core business systems.
• Standardize naming conventions, coding, and claims details through automated workflows.
• Automate administrative processes to reduce manual overhead.

Database & Workflow Integration

• Connect systems through APIs, SharePoint, Power BI, and database technologies.
• Develop automated file pipelines to centralize project data and operational reporting.
• Work around system constraints, including software without open APIs.
• Use SQL and Microsoft Access database structures to support data integration and reporting.

Administrative Workflow Optimization

• Audit existing administrative workflows across operations involving more than 250 employees.
• Identify high-volume, repetitive administrative tasks that can be automated.
• Deploy scalable AI and automation solutions to reduce administrative workload.
• Build automation workflows that support efficient operations across regional offices.

Qualifications

Experience

• 3+ years of experience in software development or technical systems engineering.
• Early adoption of LLMs and AI agent frameworks, including Claude, OpenAI, and Replit.
• Demonstrated experience building, testing, and deploying custom AI agents and workflow automations.

Skills

• Proficiency in developing and implementing automated data pipelines.
• Strong understanding of database structures, including SQL and Microsoft Access.
• Proficiency with SharePoint for workflow integration and automated file transfers.
• Experience using Power BI for analytics and operational reporting.
• Ability to connect systems through APIs and automated file pipelines.
• Ability to work around software limitations, including systems without open APIs.
• Ability to identify administrative bottlenecks and implement scalable automation solutions.
• Ability to work independently and collaborate directly with executive leadership.

What Success Looks Like

First 30 Days

• Audit existing administrative workflows, focusing initially on Claims Administration and central data formatting.
• Establish file transfer pipelines through SharePoint.
• Outline the initial AI agent architectures.

First 60 Days

• Deploy the first live AI agent to automate data cleaning and claims coding.
• Demonstrate a measurable reduction in manual administrative processing time.

First 90 Days

• Build a broader suite of AI agents across regional offices.
• Establish a structured automation pipeline that supports scaling operations without adding administrative headcount.

Opportunity

The Workflows and AI Agent Builder will take full ownership of AI agent creation and administrative process automation across a restoration company with multiple regional offices.

This senior, full-time role offers significant autonomy and direct collaboration with executive leadership, with a focus on implementing scalable AI-powered solutions that reduce administrative overhead and improve operational efficiency.