Withdrawals Claims Clerk

Milton Resourcing; Johannesburg; On-site; ZAR 111,600 - 167,400; Full time

Job summary

Milton Resourcing in Johannesburg seeks a competent administrator to manage withdrawal and retrenchment claims. Ideal candidates will have 2 years of experience in an admin environment and a Grade 12 education.

Key responsibilities include assessing documents according to company standards, calculating benefits, and handling customer queries. Strong communication skills and attention to detail are essential.

Qualifications

• Minimum of 2 years related experience in an admin environment.
• Contributions experience would be an advantage.
• Good attendance record and reliability.

Responsibilities

• Administration of withdrawal/retrenchment claims.
• Assessment of documents in line with company standards.
• Correspondence with members or employers via mail or phone.
• Calculating benefits payable.
• Completing necessary statistical reports.
• Customer queries relating to benefits.

Skills

Communication (Business written & verbal)

Good interpersonal skills

Organisational skills

Intermediate MS Office skills

Customer service

Problem Solving

Ability to adapt to change

Education

Grade 12

Job description

MINIMUM REQUIREMENTS:

• Grade 12
• Good attendance record and reliability

BASIC WORK EXPERIENCE REQUIRED:

• Minimum of 2 years related experience in an admin environment.
• Contributions experience would be an advantage.

KNOWLEDGE AND SKILLS:

• Communication (Business written & verbal)
• Good interpersonal skills and able to work in a team.
• Organisational and administrative skills.
• Intermediate MS Office/PC skills
• Customer service with attention to detail
• Problem Solving and able to work under pressure
• Able to adapt to change

CONDENSED LIST OF DUTIES:

• Administration of withdrawal/retrenchment claims.
• Assessment of documents in line with company standards and procedures
• Corresponding with members or employers via mail, e-mail or telephonically
• Calculating benefits payable
• Completing and submitting necessary statistical reports
• Customer queries relating to benefits and general enquiries in terms of the Pension Funds Act
• Preparing claims for payment of benefits on the Workflow and mainframe systems.
• Ability to prioritise and draw conclusions from data.
• Work well under pressure and towards set deadlines.