WhatsApp Automation Engineer - Remote (Cape Town)

Sasso Consulting (Pty) Ltd; Cape Town; Remote; ZAR 254,000 - 304,000; Full time

Job summary

Sasso Consulting (Pty) Ltd is seeking an Automation Specialist for a remote-capable role based in Cape Town. You will build and manage WhatsApp bots and automated workflows to improve customer engagement and efficiency.

Join a hands-on, tech-driven team and design robust automation solutions, troubleshoot issues, and integrate WhatsApp with CRM and other systems, while maintaining clear documentation and remote collaboration.

Qualifications

• Proven hands-on automation/workflow automation experience.
• Practical experience building and managing WhatsApp bots/automation.
• Experience integrating WhatsApp with other systems and workflows.
• Strong understanding of triggers, workflows, APIs, webhooks and integrations.
• Experience with automation/integration platforms or comparable tech.
• Ability to troubleshoot and resolve automation problems independently.
• Excellent attention to detail and ability to work remotely.

Responsibilities

• Design, build and maintain automated business workflows.
• Build, configure and manage WhatsApp bots and automation.
• Develop automated customer communication and engagement journeys.
• Integrate WhatsApp with CRM, lead management and other systems.
• Create automated workflows between applications and platforms.
• Map manual processes and identify opportunities for automation.
• Build triggers, actions, routing rules and automated notifications.
• Troubleshoot failed automations and integration issues.
• Test new workflows before implementation.
• Monitor and improve performance and reliability of automations.
• Maintain documentation and collaborate with stakeholders.
• Assist with implementation and optimisation of new tools.

Skills

Automation

WhatsApp bots

APIs & Webhooks

System integration

Troubleshooting

Remote work

Tools

WhatsApp Business Platform

CRM integration tools

Job description

Sasso Consulting (Pty) Ltd is seeking an Automation Specialist for a remote-capable role based in Cape Town. You will build and manage WhatsApp bots and automated workflows to improve customer engagement and efficiency.

Join a hands-on, tech-driven team and design robust automation solutions, troubleshoot issues, and integrate WhatsApp with CRM and other systems, while maintaining clear documentation and remote collaboration.