Wellness Assistant

Clicks Group Limited

Mpumalanga

In loco

ZAR 150.000 - 190.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Clicks Group is hiring to deliver exceptional customer service in health and supplement products. You will consult with customers, promote a broad range of brands, and drive sales while maintaining stock availability and store hygiene. The role requires basic knowledge of retail operations and strong communication skills.

Training will cover product knowledge and relief staff support. The position is permanent and based in-store with market-related remuneration, oriented toward customer service

Competenze

Essential: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management)
Desirable: Basic health, fitness and supplements product knowledge (repetition avoided)

Mansioni

Deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
Consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
Drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
Drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
Prevent wastage in own area by adhering to stock rotation principles.
Prevent stock losses by following all risk management policies and principles.
Ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
Implement product merchandising by following the merchandising guidelines and procedures.
Adhere to all store standard operating procedures.
Ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Conoscenze

Communication skills

Customer service orientation

Basic computer literacy

Relating & networking

Persuading & influencing

Delivering results

Following instructions

Presenting information

Goal setting

Descrizione del lavoro

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To implement product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

Desirable: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills: