Warranty Sales Consultant

Badger Holdings (Pty) Ltd; Springs; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Badger Holdings (Pty) Ltd is seeking a sales professional to manage and engage with leads from dealerships and internal channels. You will conduct outbound calls to present and sell warranty products, perform timely follow-ups, and track leads throughout the sales cycle.

You will promote warranties tailored to customer needs, clearly explain features, benefits and pricing, handle objections, and aim to exceed sales targets while collaborating with dealership partners.

Responsibilities

• Manage and engage with leads from dealerships and internal sales channels
• Conduct outbound calls to present and sell warranty products
• Ensure timely follow-ups to maximise conversion rates
• Track and manage leads throughout the sales cycle
• Promote and sell warranty products tailored to customer needs
• Clearly explain product features, benefits, and pricing
• Handle objections effectively and close sales
• Achieve and exceed sales targets
• Identify opportunities to cross-sell warranties to existing and new clients
• Build and maintain strong client relationships
• Enhance customer retention and lifetime value
• Conduct needs analysis based on vehicle type and age
• Provide compliant and accurate product advice
• Ensure clients fully understand product offerings
• Collaborate with dealership partners and internal teams
• Provide feedback on lead quality and conversion outcomes
• Accurately capture client information and process applications
• Ensure all documentation is complete and shared with clients
• Guide clients through payment and activation processes
• Follow up to ensure policies are successfully activated
• Adhere to FAIS and TCF principles
• Maintain accurate records of all interactions
• Outbound call volumes
• Lead conversion rates
• Sales volume and revenue
• Cross-selling ratios
• Policy activation rates
• Compliance and quality scores

Job description

• Manage and engage with leads from dealerships and internal sales channels
• Conduct outbound calls to present and sell warranty products
• Ensure timely follow-ups to maximise conversion rates
• Track and manage leads throughout the sales cycle
• Promote and sell warranty products tailored to customer needs
• Clearly explain product features, benefits, and pricing
• Handle objections effectively and close sales
• Achieve and exceed sales targets

Key Responsibilities

Lead Management & Outbound Sales

• Manage and engage with leads from dealerships and internal sales channels
• Conduct outbound calls to present and sell warranty products
• Ensure timely follow-ups to maximise conversion rates
• Track and manage leads throughout the sales cycle

Sales & Conversion

• Promote and sell warranty products tailored to customer needs
• Clearly explain product features, benefits, and pricing
• Handle objections effectively and close sales
• Achieve and exceed sales targets

Client Retention & Cross-Selling

• Identify opportunities to cross-sell warranties to existing and new clients
• Build and maintain strong client relationships
• Enhance customer retention and lifetime value

Client Engagement & Advisory

• Conduct needs analysis based on vehicle type and age
• Provide compliant and accurate product advice
• Ensure clients fully understand product offerings

Stakeholder Engagement

• Collaborate with dealership partners and internal teams
• Provide feedback on lead quality and conversion outcomes

Administration & Policy Processing

• Accurately capture client information and process applications
• Ensure all documentation is complete and shared with clients

Payment & Policy Activation

• Guide clients through payment and activation processes
• Follow up to ensure policies are successfully activated

Compliance & Quality Assurance

• Adhere to FAIS and TCF principles
• Maintain accurate records of all interactions

Key Performance Indicators (KPIs)

• Outbound call volumes
• Lead conversion rates
• Sales volume and revenue
• Cross-selling ratios
• Policy activation rates
• Compliance and quality scores