Warehouse Returns Processor

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical aid contributions

Provident fund

Cross-training opportunities

Salary reviews

Job summary

Placements24 in Mbombela (Nelspruit), Mpumalanga, seeks a Warehouse Returns Processor to manage returned goods workflow at the facility. You will inspect items, update the inventory system, and coordinate with customer service for timely statuses.

The role emphasizes accuracy, organization, and teamwork, with potential cross-training and a competitive hourly wage. Physical ability to lift up to 15kg is required.

Qualifications

• Experience in warehouse or returns processing preferred.
• Strong attention to detail and accuracy in inspections and processing items.
• Good organizational and time management skills.
• Basic computer literacy (Word, Excel).

Responsibilities

• Receive, inspect, and sort returned merchandise according to guidelines.
• Assess condition and determine action (restock, repair, refurbish, dispose).
• Update IMS with return details including reason codes and item status.
• Prepare returned goods for restocking or transfer to departments.
• Document all return processing activities and maintain records.
• Communicate with customer service on statuses and discrepancies.
• Identify patterns in returns and report quality issues.
• Maintain a clean and organized workspace and follow safety policies.

Skills

Attention to detail

Inventory accuracy

MS Excel

IMS familiarity

Teamwork

Communication

Education

High School Diploma

Tools

IMS software

Microsoft Excel

Office Suite

Job description

About the Role

Our client is seeking a diligent and organized Warehouse Returns Processor to manage the influx of returned goods at their facility in Nelspruit, Mpumalanga . This role is essential for maintaining accurate inventory levels and ensuring returned items are processed efficiently, whether they are restocked, repaired, or disposed of. The ideal candidate will have excellent attention to detail, strong administrative skills, and experience in a warehouse or returns processing environment. You will be responsible for inspecting returned items, updating inventory records, and coordinating with customer service and logistics teams. This position requires a methodical approach to handling a variety of products and ensuring compliance with company policies. Accuracy and efficiency are paramount in this role to ensure customer satisfaction and operational integrity.

Key Responsibilities

• Receive, inspect, and sort returned merchandise according to established guidelines.
• Assess the condition of returned items and determine appropriate action (restock, repair, refurbish, or dispose).
• Accurately update the inventory management system (IMS) with return details, including reason codes and item status.
• Prepare returned goods for restocking or transfer to appropriate departments.
• Document all return processing activities and maintain organized records.
• Communicate with customer service representatives regarding return statuses and discrepancies.
• Identify patterns in returned goods and report any recurring quality issues to management.
• Ensure a clean and organized workspace for efficient returns processing.
• Adhere to all company safety policies and procedures.
• Handle customer inquiries related to returns as needed.

Requirements

• Previous experience in a warehouse, logistics, or returns processing role is preferred.
• Strong attention to detail and accuracy in inspecting and processing items.
• Good organizational and time management skills.
• Basic computer literacy, including proficiency in Microsoft Office Suite (Word, Excel).
• Familiarity with inventory management systems (IMS) is a plus.
• Ability to work independently and as part of a team.
• Good communication skills.
• Physical ability to stand for extended periods and lift up to 15kg.
• Must be able to work in Nelspruit, Mpumalanga .
• A reliable and diligent work ethic.

Benefits

• Our client offers a competitive hourly wage with consistent work hours.
• Benefits may include contributions towards medical aid and a provident fund.
• Opportunities for cross-training in other warehouse functions are available.
• The company fosters a stable and supportive working environment.
• This role is crucial for maintaining operational efficiency and customer satisfaction.
• Potential for performance-based incentives and regular salary reviews.