Waiter/ess River Cruise

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a waiter with ship or hotel industry experience to serve passengers onboard. You will handle food and beverage service, uphold appearance standards, and assist in maintaining onboard hygiene and equipment.

Excellent English and/or German language skills are required, and the role demands flexibility, reliability, and the ability to work unsupervised within vessel procedures.

Qualifications

• Must have experience on ships or hotel industry as a Waiter.
• Must be able to deal with passengers in a professional manner.
• Must have English and/ or German language skills.
• Must be reliable and able to work unsupervised.
• Must be able to work flexible time schedule and to the Companys standards.

Responsibilities

• Maintain a friendly, courteous, and professional attitude towards passengers and crew while staying focused on assigned tasks.
• Adhere to the companys appearance standards.
• No visible piercings while on duty, except for regular stud earrings for female crew members.
• No visible tattoos while on duty.
• Maintain good personal hygiene, including short and clean fingernails, a well-groomed haircut for men, and a moderate hairstyle for women.
• Always wear a clean and proper uniform according to vessel regulations.
• Serve food and beverages to passengers in a friendly, efficient, and courteous manner, ensuring total passenger satisfaction.
• Be familiar with all menu items, their preparation methods, and service procedures.
• Ensure all food and beverages adhere to onboard menu specifications, are properly presented, and served at the correct temperature.
• Address passenger complaints promptly and professionally; inform the Maître Dhôtel or Head Waiter of any issues.
• Follow and maintain Food & Beverage hygiene standards onboard.
• Set up tables, side stations, buffets, and displays in accordance with company standards.
• Ensure all glasses, cutlery, crockery, and other service items are clean and in good condition before use.
• Be responsible for minimizing breakage and loss of equipment.
• Clean all tabletops and seating furniture as needed, ensuring that all setup items are clean and properly placed.
• Maintain the cleanliness and proper functioning of all equipment and vessel property used in service.

Skills

Experience on ships

Hotel waiter

Passenger interaction

English

German language

Unsupervised work

Flexible schedule

Job description

EXPERIENCE/ SKILLS/ CHARACTER

• Must have experience on ships or hotel industry as a Waiter;
• Must be able to deal with passengers in a professional manner;
• Must have English and/ or German language skills;
• Must be reliable and able to work unsupervised;
• Must be able to work flexible time schedule and to the Companys standards.

DUTIES AND RESPONSIBILITIES

• Maintain a friendly, courteous, and professional attitude towards passengers and crew while staying focused on assigned tasks.
• Adhere to the companys appearance standards:
• No visible piercings while on duty, except for regular stud earrings for female crew members.
• No visible tattoos while on duty.
• Maintain good personal hygiene, including short and clean fingernails, a well-groomed haircut for men, and a moderate hairstyle for women.
• Always wear a clean and proper uniform according to vessel regulations.

Food & Beverage Service

• Serve food and beverages to passengers in a friendly, efficient, and courteous manner, ensuring total passenger satisfaction.
• Be familiar with all menu items, their preparation methods, and service procedures.
• Ensure all food and beverages adhere to onboard menu specifications, are properly presented, and served at the correct temperature.
• Address passenger complaints promptly and professionally; inform the Maître Dhôtel or Head Waiter of any issues.
• Follow and maintain Food & Beverage hygiene standards onboard.

Setup & Equipment Maintenance

• Set up tables, side stations, buffets, and displays in accordance with company standards.
• Ensure all glasses, cutlery, crockery, and other service items are clean and in good condition before use.
• Be responsible for minimizing breakage and loss of equipment.
• Clean all tabletops and seating furniture as needed, ensuring that all setup items are clean and properly placed.
• Maintain the cleanliness and proper functioning of all equipment and vessel property used in service.