Virtual Pediatric Support Specialist

Placements24; George; Hybrid; ZAR 320,000 - 480,000; Full time

Benefits offered by this job

Full remote work arrangement

Flexible working hours

Professional development opportunities

Digital tools provided

Job summary

Placements24 is seeking a motivated Virtual Pediatric Support Specialist to join a remote team serving families across South Africa. You will provide guidance to parents, connect them with resources, and coordinate with healthcare providers via digital platforms.

Requirements include a Bachelor's in Social Work, Psychology, Child Development, Nursing or related field, plus 3–5 years in pediatric care or family support.

Qualifications

• Bachelor's degree in Social Work, Psychology, Child Development, Nursing or related field.
• 3–5 years of pediatric healthcare, child welfare, or family support experience.
• Excellent active listening and virtual communication skills.

Responsibilities

• Provide remote, empathetic support to parents and caregivers of children with developmental or medical needs.
• Assist families in navigating healthcare systems, insurance, and community resources via virtual consultations.
• Facilitate communication between families and healthcare professionals to coordinate care plans.

Skills

Empathy

Active listening

Virtual communication

Care coordination

Education

Bachelor's degree in Social Work, Psychology, Child Development, Nursing or related field

Tools

Zoom

Teams

CRM software

Electronic Health Records

Job description

About the Role Our client is seeking a highly motivated and compassionate Virtual Pediatric Support Specialist to join their dynamic team, operating entirely remotely. This pivotal role involves providing crucial support and guidance to families with children facing various health and developmental challenges. You will be instrumental in connecting families with necessary resources, offering emotional support, and facilitating communication between parents and healthcare providers through digital platforms. The ideal candidate will have a strong background in pediatric care or social work, coupled with exceptional communication skills and a deep empathy for the unique needs of families. This position offers the flexibility to work from any location within South Africa, provided you have a reliable internet connection and a dedicated workspace. You will be a key point of contact, helping to navigate complex healthcare systems and providing practical advice. We are committed to building a supportive and collaborative remote work environment where your contributions are valued and recognized. Your role will directly impact the well-being of children and their families, ensuring they receive the best possible care and support during challenging times. This is an exceptional opportunity to leverage your expertise in pediatric support within a flexible, remote-first model, making a significant difference in the lives of those you serve. We believe in empowering our remote staff with the tools and autonomy needed to excel.

Key Responsibilities

• Provide remote, empathetic support and guidance to parents and caregivers of children with developmental delays or medical conditions.
• Assist families in navigating healthcare systems, insurance, and accessing community resources through virtual consultations.
• Facilitate communication between families and healthcare professionals, ensuring clear understanding and coordination of care plans.
• Develop and deliver informative virtual workshops and resources for parents on topics related to pediatric health and development.
• Maintain accurate and confidential records of all interactions, assessments, and follow-ups in the client's secure database.
• Conduct virtual needs assessments to identify specific challenges and tailor support accordingly.
• Collaborate with a multidisciplinary team of remote professionals to ensure holistic support for each family.
• Offer emotional support and coping strategies to families experiencing stress related to their child's health.
• Stay abreast of current research, best practices, and available resources in pediatric care and support services.
• Contribute to the development and enhancement of the client's remote support program.

Requirements

• A Bachelor's degree in Social Work, Psychology, Child Development, Nursing, or a related field.
• Minimum of 3-5 years of experience in pediatric healthcare, child welfare, or family support services.
• Demonstrated experience in providing counseling or support services to families, preferably remotely.
• Excellent active listening, empathy, and communication skills, adapted for virtual interactions.
• Proficiency with video conferencing platforms (Zoom, Teams), CRM software, and electronic health record systems.
• Strong organizational skills and the ability to manage a caseload of families effectively from a distance.
• A deep understanding of common pediatric health conditions, developmental milestones, and family dynamics.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Must have a reliable internet connection and a quiet, professional home office environment.
• A passion for advocating for children and supporting families through challenging circumstances.

Benefits

• Competitive annual salary based on experience and qualifications.
• Full remote work arrangement, offering flexibility and work-life balance.
• Opportunities for continuous learning and professional development in pediatric support and telehealth.
• Access to a supportive network of remote colleagues and clinical supervisors.
• Contribution to a mission-driven organization that makes a real difference in families' lives.
• Flexible working hours to accommodate caseload management.
• Provision of necessary digital tools and software licenses.
• Potential for program development and leadership roles as the client grows.