Verification Specialist

Digital Outsource Services; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive learning and development programmes

Free massages

On-site gym

Medical aid subsidy

Referral bonus

Job summary

Digital Outsource Services in Cape Town seeks a Verification Specialist to ensure compliance with KYC and AML standards. The role entails the assessment of documents and risks, alongside a commitment to optimize verification processes.

The ideal candidate will have 24 months of relevant experience and a keen eye for detail. Benefits include extensive training programs, on-site gym access, and a supportive work environment.

Qualifications

• Minimum of 24 months Risk/AML/Compliance experience.
• Exceptional attention to detail in all outputs.
• Ability to adapt to changing environments.

Responsibilities

• Full assessment of documentation for KYC compliance.
• Perform AML verification as per regulations.
• Escalate legitimacy concerns to the Fraud Team.

Skills

Risk/AML/Compliance experience

Attention to detail

Adaptability

Education

Relevant diploma/degree

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.

Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. Our team of highly experienced individuals, coupled with the use of a bespoke Risk Management System, gives our e-commerce clients the edge in the following ways: evaluating risk while optimising business opportunity; embracing business change by providing dynamic risk solutions.

The Verification Team

The Verification Team forms an integral part of the Risk & Fraud Department. Its core responsibility is to ensure compliance with verification standards, specifically Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. This team also plays a key role in optimizing manual customer verification processes, ensuring timely feedback on verification outcomes, and supporting the broader business verification strategy. Additionally, the team is tasked with reviewing documentation related to suspicious activity. As a Verification Specialist, you will be expected to operate within established compliance guidelines and apply independent judgement in your daily work.

What you’ll be doing – Responsibilities

• Full and accurate assessment of documentation in terms of their legitimacy to ensure Betway meets the verification requirements of their customers in line with regulatory and/or business requirements around KYC.
• Perform AML verification in line with regulatory and business requirements, e.g., threshold checks and name‑mismatch financial account holder validation.
• Ensure that documents are uploaded correctly and notes are captured on accounts after review.
• Escalate documents with legitimacy concerns to the Fraud Team for further investigation.
• Stay abreast of document version updates specific to countries.
• Withhold / release of certain transactions when required.
• Request supporting documentation where deemed necessary.
• Update customers’ accounts details where necessary.
• Contact third parties to verify documents in cases where additional verification is required.
• Assist Risk, Fraud, CSC, and other departments in the business in relation to verification.
• Resolve escalations related to verification.
• Suggest or recommend improvements or enhancements to document journeys and customer communication relating to verification, highlighting any potential roadblocks that hinder verification success rates.
• Report on verification statistics both internally and externally.
• Suggest or recommend new or improved processes or systems to enhance efficiency of verification.

Essential skills you’ll bring to the table – Qualifications

• Minimum of 24 months Risk/AML/Compliance experience.
• Relevant diploma/degree and/or work experience in a related field.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.

Desirable skills you’ve got up your sleeve

• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.

Our values are non‑negotiables

• Adaptability
• High attention to detail
• Team orientation
• Organisation and planning
• Resilience
• Stress management

What you’ll get back – Benefits

• Comprehensive learning and development programmes.
• Regular, constructive feedback through an innovative Performance Tool.
• Employee Assistance programme offering a variety of benefits for you and your family.
• Free massages.
• On‑site gym.
• Group life cover.
• Funeral fund benefit.
• Financial services assistance.
• Income continuation benefit.
• Leadership training.
• Referral bonus.
• Medical aid subsidy.
• Free sleep coaching.
• On‑site barista.
• Retirement annuity subsidy.
• Team buildings.

EEO Statement

We are committed to creating an inclusive workplace. We champion a supportive, inclusive and empowering environment wherever you are in the Group. Diversity is part of our DNA: with teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously and ensure honesty and fairness in all we do.