Universal Advisor Lead

FirstRand Limited; Midrand; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FirstRand Limited’s FNB POP unit seeks an Universal Advisor Lead to provide essential administrative and risk support for branch operations and drive customer migration to electronic banking channels. The role emphasizes governance, compliance, and exceptional customer service within a dynamic banking environment.

You will support branch cash processes, educate customers on digital tools, and collaborate with stakeholders to enhance efficiency and service quality.

Qualifications

• Understanding of branch operations, risk processes, and governance.
• Promote and support customer adoption of digital banking solutions.
• Deliver accurate, compliant, and high‑quality administrative outputs.
• Build strong internal and external stakeholder relationships.

Responsibilities

• Provide daily branch administration to minimise operational risk.
• Assist in managing cash holdings, teller and ATM cash processes.
• Guide customers to adopt and use electronic banking platforms.
• Deliver high‑quality outputs in line with procedures and governance requirements.
• Maintain relationships with internal/external stakeholders and support cost containment.

Skills

Branch operations

Risk processes

Governance principles

Digital banking adoption

Administrative outputs

Stakeholder relationships

Education

Grade 12 / NQF4

NQF5 Banking / Admin / Customer Service

Job description

Job DescriptionTo provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategyHello Future Universal Advisor LeadWelcome to FNB , the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.As part of our team in FNB Points of Presence (POP) , you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.As a Universal Advisor Lead , you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience.Now’s the time to imagine your potential in a team where you can become the best version of yourself.Are you someone who can:Complete daily branch administration functions to minimise operational risk.Assist in managing branch cash holdings, teller and ATM cash processes.Guide and educate customers on adopting and utilising electronic banking platforms.Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.Deliver high‑quality work by adhering to set standards, procedures, and governance requirements.Build and maintain strong relationships with internal and external stakeholders.Act responsibly with work‑related resources to support cost‑containment efforts.Work according to agreed performance objectives and service level agreements.Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.Continuously seek feedback and take accountability for personal performance, growth, and development.Always conduct yourself with integrity and professionalism.Qualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields1–3 years of experience in administrative experience within a branch administration, operations, or compliance environmentundefined You will be an ideal candidate if you possess the following: Strong understanding of branch operations, risk processes, and governance principles.Ability to promote and support customer adoption of digital banking solutions.Proven ability to deliver accurate, compliant, and high‑quality administrative outputs.Strong relationship‑building skills with internal and external stakeholders.undefined You will have access to: Opportunities to build strong relationships as part of a dynamic team.A challenging and supportive working environment.Personal and professional development opportunities.The chance to make a meaningful impact within your branch and community.undefined You can be a match if you are: Customer‑focused with strong service orientation.Organised, detail‑driven, and committed to compliance.Strong in communication and interpersonal engagement.Flexible, adaptable, and solutions‑driven.A team player with the ability to work independently when required.Results‑focused with strong planning and prioritisation skills. Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Universal Lead , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.03/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.