Universal Advisor Lead

FirstRand Bank India; Midrand; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FNB, part of FirstRand Group, is seeking a Universal Advisor Lead to support the Administration and Risk function at the branch. The role focuses on ensuring smooth operations and guiding customers to adopt electronic banking channels while maintaining exceptional service quality.

You will implement governance, manage relationships with stakeholders, and contribute to cost efficiency. The position emphasizes integrity, learning, and collaborative teamwork within the POP framework.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years of experience in administrative roles within branch administration, operations or compliance.

Responsibilities

• Provide daily branch administration to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide customers in adopting and using electronic banking platforms.
• Deliver high-quality outputs by following standards, procedures and governance.

Skills

Customer focus

Organised

Detail‑driven

Communication

Interpersonal engagement

Adaptable

Problem solving

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related field

Tools

Digital banking solutions

Job description

Job Description

To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy

Hello Future Universal Advisor Lead

Welcome to FNB , the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.

As a Universal Advisor Lead , you will be responsible for providing critical administrative and risk support to ensure the smooth running of the branch. The role also plays a key part in supporting customer migration to electronic banking channels, ensuring operational efficiency, compliance, and an exceptional customer experience.

Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high-quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Act responsibly with work-related resources to support cost-containment efforts.
• Work according to agreed performance objectives and service level agreements.
• Contribute positively to a learning environment by sharing knowledge and engaging collaboratively with team members.
• Continuously seek feedback and take accountability for personal performance, growth, and development.
• Always conduct yourself with integrity and professionalism.

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment
• undefined You will be an ideal candidate if you possess the following: Strong understanding of branch operations, risk processes, and governance principles.Ability to promote and support customer adoption of digital banking solutions.Proven ability to deliver accurate, compliant, and high-quality administrative outputs.Strong relationship-building skills with internal and external stakeholders.undefined You will have access to: Opportunities to build strong relationships as part of a dynamic team.A challenging and supportive working environment.Personal and professional development opportunities.The chance to make a meaningful impact within your branch and community.undefined You can be a match if you are: Customer-focused with strong service orientation.Organised, detail-driven, and committed to compliance.Strong in communication and interpersonal engagement.Flexible, adaptable, and solutions-driven.A team player with the ability to work independently when required.Results-focused with strong planning and prioritisation skills. FNB Points of Presence: Universal Lead , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.All appointments will be made in line with FirstRand Group’s Employment Equity plan.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

03/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.