Ultra-High-Value Client Relationship Lead

Vodafone Group Plc; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Incentive programs

Retirement funds

Medical aid benefits

Staff discounts

Job summary

Vodacom in Cape Town seeks an experienced UHV Consultant to own the premium customer journey, delivering tailored service and proactive retention strategies. You will coordinate with technical, billing and sales teams to resolve complex issues and enhance lifetime value.

The role emphasizes high-touch engagement, cross-functional collaboration, and targeted campaigns to reduce churn while maximizing revenue opportunities in a fast-paced environment.

Qualifications

• Matric certificate required; higher degree preferred.
• 3–5 years in customer-facing telecom roles or fast-paced environments.
• Experience with high-value accounts and cross-functional teams.

Responsibilities

• Own end-to-end UHV/Premium Service Desk with minimal handovers.
• Provide concierge-level, high-touch service to clients.
• Manage escalations with SLA monitoring and fast routing.
• Collaborate with tech, billing, sales, and back-office teams.
• Identify upsell opportunities and drive retention strategies.

Skills

CRM systems

Customer Relationship Management

Sales and Portfolio Management

Cross-functional collaboration

Project management

Data analysis

Campaign execution

Churn prevention

Strategic account planning

Negotiation

Education

Matric certificate

Diploma or Bachelor in Business/Marketing/Telecommunications

Tools

Genesys Cloud

Salesforce

CRM systems

Excel

PowerPoint

Job description

Vodacom in Cape Town seeks an experienced UHV Consultant to own the premium customer journey, delivering tailored service and proactive retention strategies. You will coordinate with technical, billing and sales teams to resolve complex issues and enhance lifetime value.

The role emphasizes high-touch engagement, cross-functional collaboration, and targeted campaigns to reduce churn while maximizing revenue opportunities in a fast-paced environment.