Travel Call Center Team Lead — Night Shift

WNS Global Services; Milnerton; On-site; ZAR 350,000 - 480,000; Full time

Job summary

A global BPM leader is seeking a Team Leader for their Travel Call Centre in Milnerton, South Africa. The role requires strong leadership skills to manage a team and ensure a customer-centric approach. Candidates should have at least 3 years of experience in the travel environment, along with GDS experience (Sabre Native). The position involves working night shifts, managing team performance, and maintaining operational efficiency to drive business growth. A Matric certificate and excellent communication skills are essential.

Qualifications

• Minimum of 3 years contact centre experience in the travel environment.
• GDS experience specifically with Sabre Native is essential.
• Strong leadership and supervisory skills.

Responsibilities

• Lead a team of Agents to create a high performance culture.
• Manage people, metrics, and projects effectively.
• Ensure customer satisfaction and retention.

Skills

Leadership

Problem solving

Customer service

Conflict resolution

Communication skills

Computer literacy

Teamwork

Time management

Education

Matric/Grade 12 Certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Sabre GDS

Job description

A global BPM leader is seeking a Team Leader for their Travel Call Centre in Milnerton, South Africa. The role requires strong leadership skills to manage a team and ensure a customer-centric approach. Candidates should have at least 3 years of experience in the travel environment, along with GDS experience (Sabre Native). The position involves working night shifts, managing team performance, and maintaining operational efficiency to drive business growth. A Matric certificate and excellent communication skills are essential.