Team Leader

WNS; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

WNS in Cape Town is seeking a travel operations supervisor to lead a team of travel agents, leveraging GDS systems and industry terminology to deliver high-quality service.

You will manage headcount against budget, coordinate rotational shifts, and ensure targets are met month to month, with travel industry experience strongly preferred for this role.

Qualifications

• Minimum Grade 12 education.
• Experience in the travel industry preferred.
• Strong understanding of travel terminologies and GDS usage.

Responsibilities

• Lead and coach a team of travel agents to meet targets.
• Utilise GDS systems and travel terminology to ensure service quality.
• Coordinate rotational shifts and manage headcount against budget.
• Ensure monthly targets are met in travel operations.

Skills

Team management

Travel terminology

Travel industry knowledge

Education

Grade 12

Tools

GDS system

Job description

Job Description

• Experience Managing a team of agents
• Experience working on a GDS system
• Well versed with travel terminologies
• Should be open to work in rotational shifts
• Experience working in the Travel industry
• Ensuring 100% target are met month on month
• Managing headcount requirements against budget

Qualifications

• Grade 12

Additional Information

• Rotational US shifts