Training & Support Engineer

Sitech Sa; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A construction technology leader in Centurion, South Africa seeks a Training & Support Engineer to deliver site positioning solutions and provide technical training. Candidates should have a degree in surveying or engineering and at least 5 years of construction site experience. The role offers opportunities for professional growth in a hybrid work environment with competitive remuneration.

Benefits

Professional growth opportunities

Hybrid work setup

Competitive compensation package

Qualifications

• Minimum 5 years’ experience working on construction sites.
• Experience in the Geospatial industry is an advantage.
• Sound understanding and experience in road construction and design.

Responsibilities

• Manage all field implementation to deliver products/solutions to customers' satisfaction.
• Resolve reported product/solution issues via diagnostic procedures.
• Prepare training material after needs analysis and present technical training.

Skills

Communication skills

Troubleshooting

Problem-solving

Customer support

Technical training

Field implementation

Education

Degree/Diploma in surveying or relevant engineering/technical fields

Tools

Trimble Business Centre

3rd party design software (e.g., Model Maker, Road Maker)

Trimble survey/site positioning systems

Job description

Training & Support Engineer – Centurion, South Africa

An exciting career opportunity currently exists for a Training & Support Engineer – based at our Head Office in Centurion, South Africa. The successful candidate will report to the Operations & Logistics Manager.

ABOUT US

The OPTRON Group is a distributor, supporter and integrator of leading technology brands that deliver products and services that connect the physical and digital worlds. Our offerings are built around core technologies in positioning, modelling, connectivity and data analytics which enable customers to improve productivity, quality, safety and sustainability.

From purpose-built products to enterprise lifecycle solutions, the software, hardware and services we supply are transforming industries such as mining, construction, agriculture, geospatial and transportation and logistics. SITECH SA (Pty) Ltd is a subsidiary of the OPTRON Group (Pty) Ltd and proud member of the SITECH global distribution network for Trimble construction solutions – the most reliable and rugged construction technology systems available to the heavy civil construction contractor. Trimble Machine Control technology and the complete portfolio of Connected Site Solutions improves productivity and efficiency through all stages of the construction project lifecycle.

BENEFITS OF JOINING THE SITECH SA TEAM

• Exciting opportunities for professional growth and career advancement.
• The opportunity to make a significant impact on the construction industry and contribute to its sustainable development.
• Access to world class training and the opportunity to grow your career across our diverse portfolio of technologies and disciplines.
• We offer a hybrid work setup, enabling you to plan your work smartly as well as a competitive compensation package that values the skills and experience you bring.

THE OPPORTUNITY

The Training & Support Engineer is responsible for delivering a completed and fully commissioned machine control and/or site positioning solution to the client. This includes site establishment, 3D design and modelling, machine measure up, commissioning, accuracy within specifications, operator training, surveyor training, workflow integration and after sales support.

KEY RESPONSIBILITIES

• Product Implementation: Manage all field implementation to deliver products/solutions to customers' satisfaction; ensure final product is sufficiently tested and signed off by the customer; coordinate with internal teams for successful implementations.
• Field Support: Resolve reported product/solution issues via diagnostic procedures; provide optimal customer support through field visits or e‑communication; log issues and provide timely reports; build supportive customer relationships.
• Technical Support: Similar to field support with emphasis on technical troubleshooting; support pre‑sales and internal staff.
• Product Training: Expand product knowledge; prepare training material after needs analysis; present technical training as certified Trimble trainer.
• Quality Control: Ensure quality control of all products/solutions supplied to customers.
• General Administration: Compile contractor packs and keep records of training completed.

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

• Degree/Diploma in surveying or relevant engineering/technical fields.
• Minimum 5 years’ experience working on construction sites.
• Experience in the Geospatial industry is an advantage.
• Sound understanding and experience in road construction and design.
• Familiarity with Trimble Business Centre & 3rd party design software (e.g., Model Maker, Road Maker).
• Experienced user of Trimble survey/site positioning systems.
• Ability to troubleshoot, repair, test and service technical equipment.
• Excellent communication skills (verbal & non‑verbal) to provide technical help.
• Understanding of construction industry applications, solutions and customer requirements.
• Knowledge of solutions implementation and service level support best practices.
• Conceptual ability to analyse, interpret, and offer customised solutions.
• Problem‑solving ability.

OTHER REQUIREMENTS

• Valid driver's license and own reliable vehicle.
• Willing and able to travel extensively internationally (mainly within Africa) and be away from home regularly.
• Able to meet the physical demands of the job and operational requirements.

BEHAVIOURAL COMPETENCIES, ATTITUDE AND APPROACH

• Respect – have due regard for others & acknowledge our diversity.
• Integrity – doing the right thing, even when no‑one is watching.
• Trust – have a firm belief in the reliability, truth and ability of others.
• Ownership – be accountable for our decisions and actions.
• Excellence – proudly committed to quality & success.
• Balance – work hard, play hard.

REMUNERATION PACKAGE

Market related remuneration and benefits.

HOW TO APPLY FOR THIS POSITION

To apply, please complete the form below or send your detailed CV. Applications will be made in line with our Employment Equity goals and targets. If you have not received a response within 2 weeks, you can assume your application has not been successful.

APPLICATION FORM

• First Name
• Last Name
• Email Address
• Phone Number
• Upload CV: .pdf, .docx (No file chosen)

YOUR CONSTRUCTION TECHNOLOGY PARTNER

SITECH SA (Pty) Ltd is a subsidiary of the OPTRON Group and part of the worldwide SITECH distribution network – offering consultative advice on Trimble technology solutions, installation, customised training, service and technical support in the civil construction industry.