Traffic & Operations Manager

Boardroom Appointments; Johannesburg; On-site; ZAR 450,000 - 800,000; Full time

Job summary

Boardroom Appointments seeks a Traffic & Operations Manager to oversee workflow, production schedules and cross-team coordination within a digital media/agency environment.

The ideal candidate will have 3+ years of digital traffic management experience, strong project management skills, and excellent communication abilities. This is a full-time on-site role in Johannesburg with opportunities to improve processes and efficiency.

Qualifications

• A National Qualification or higher in a relevant field.
• 3+ years of experience in digital traffic management within an agency.
• Proficient in project management software (e.g., Monday.com, Asana, Chase).
• Strong understanding of digital media terminology and major platforms.
• Excellent written and verbal communication skills.
• Strong client service skills with experience managing stakeholder relationships.
• Experience in budgeting and operational excellence within marketing or agency teams.

Responsibilities

• Implement and refine internal production systems and processes.
• Manage, track, and facilitate all jobs in the system efficiently.
• Set and coordinate timelines, ensuring all production schedules are met.
• Report on the status of jobs and ensure critical deadlines are adhered to.
• Oversee workflow and approvals processes to maintain efficiency.
• Ensure quality control and content reviews before assets are delivered.
• Support the Account Manager with client communication, ensuring smooth asset handovers.
• Maintain strong relationships with clients and suppliers.
• Prepare and source content, including copy and images, for layouts.
• Manage editorial budgets and track expenditure.
• Organise and participate in planning and client status meetings.
• Process invoices and manage administrative tasks.

Skills

Project management

Operational excellence

Budget management

Traffic monitoring

Report preparation

Communication & collaboration

Problem-solving

Time management

Education

National Qualification or higher

Tools

Monday.com

Asana

Chase

Job description

About the job Traffic & Operations Manager

Our Clientis looking for a Traffic & Operations Manager to oversee workflow, manage production schedules, and ensure seamless coordination across teams. The ideal candidate will have strong project management skills, excellent communication abilities, and a background in digital media or agency environments.

Key Responsibilities:

• Implement and refine internal production systems and processes.
• Manage, track, and facilitate all jobs in the system efficiently.
• Set and coordinate timelines, ensuring all production schedules are met.
• Report on the status of jobs and ensure critical deadlines are adhered to.
• Oversee workflow and approvals processes to maintain efficiency.
• Ensure quality control and content reviews before assets are delivered.
• Support the Account Manager with client communication, ensuring smooth asset handovers.
• Maintain strong relationships with clients and suppliers.
• Prepare and source content, including copy and images, for layouts.
• Manage editorial budgets and track expenditure.
• Organise and participate in planning and client status meetings.
• Process invoices and manage administrative tasks.

Qualifications & Experience:

• A National Qualification or higher in a relevant field.
• A minimum of 3 years of experience in digital traffic management within an agency.
• Proficient in project management software (e.g., Monday.com, Asana, Chase).
• Strong understanding of digital media terminology and major platforms.
• Excellent written and verbal communication skills.
• Strong client service skills with experience managing stakeholder relationships.
• Experience in budgeting and operational excellence within marketing or agency teams.

Technical & Soft Skills:

• Project Management Ability to track tasks and manage workflows efficiently.
• Operational Skills Ensuring smooth task allocation and project tracking.
• Budget Management Monitoring expenditure and managing resources effectively.
• Traffic Monitoring Identifying and resolving bottlenecks.
• Report Preparation Tracking team capacity and project progress.
• Communication & Collaboration Working closely with internal teams and external stakeholders.
• Problem-Solving & Attention to Detail Ability to troubleshoot workflow challenges and maintain accuracy.
• Adaptability & Time Management Handling multiple projects with tight deadlines.