FX eTrading Production Support Specialist

FirstRand Limited; Johannesburg; Sur place; ZAR 600 000 - 900 000; Plein temps

Résumé du poste

FirstRand Limited in Johannesburg is seeking a dedicated FX production support specialist to provide real-time L1/L2 support across the FX eTrading stack. You will act as the primary contact for the FX suite, investigate pricing and trade-flow issues, and own incidents through to resolution.

You'll monitor platform health, support platform releases and DR testing, and coordinate with traders, eClient Services and vendors to deliver stable, compliant operations across multi-layer systems.

Qualifications

• Bachelor's degree in a computer/IT/engineering/finance related field.
• 3–5 years of application or production-support experience, preferably within FX.
• Experience with incident, problem, change and release management across technical teams and vendors.

Responsabilités

• Provide real-time L1/L2 technical and functional support for FX eTrading platforms and users
• Act as a primary support point for the wider connected FX stack
• Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues
• Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required
• Provide clear incident and service communications to trading, eClient Services and technology stakeholders
• Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows
• Trace issues across all FX products including integrations and market-data contributors
• Perform log analysis, transaction tracing and validation of pricing and trade data
• Identify recurring failures and improve monitoring, alerting, documentation and operational controls
• Support user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changes
• Support daily checks, credit and limit issues, client enablement and production queries
• Maintain runbooks, support procedures, known-error information and escalation paths
• Support FX platform releases, upgrades, configuration changes, testing, implementation and post-release validation
• Participate in UAT, production readiness, hypercare and defect validation for new FX capabilities
• Support disaster recovery and resilience testing across FX stack and key FX dependencies
• Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes
• Work closely with the FX eTrading Technology team, trading desks, eClient Services and vendors to improve service quality
• Reduce repeat incidents through root cause analysis, permanent fixes, automation and improved observability
• Build FX platform knowledge within the wider support function and reduce dependency on Level 3 resources
• Support migration and stabilisation of new FX capabilities as the platform stack evolves

Connaissances

FX eTrading

Incident management

Linux/Unix

SQL

FIX protocol

Formation

Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field

Outils

FIX protocol

SQL databases

Monitoring tools

Description du poste

FirstRand Limited in Johannesburg is seeking a dedicated FX production support specialist to provide real-time L1/L2 support across the FX eTrading stack. You will act as the primary contact for the FX suite, investigate pricing and trade-flow issues, and own incidents through to resolution.

You'll monitor platform health, support platform releases and DR testing, and coordinate with traders, eClient Services and vendors to deliver stable, compliant operations across multi-layer systems.