Tour Guide Supervisor: Lead, Train & Elevate Tours

Placements24; Polokwane; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Travel opportunities

Training & development

Dynamic work environment

Job summary

Placements24 in Polokwane is seeking a motivated Tour Guide Supervisor to lead and mentor a team of guides, ensuring memorable and safe visitor experiences across local routes.

You will train guides on routes, history, safety, and service excellence, manage bookings and logistics, and continuously improve itineraries and guest satisfaction. The role offers a competitive package, opportunities to travel within the region, and a lively, culturally rich work environment.

Qualifications

• 2+ years in a supervisory tour guide role.
• Strong knowledge of local history, culture and attractions.
• Excellent communication and customer service.
• First Aid certification and a valid driver's license are advantageous.

Responsibilities

• Supervise and manage a team of tour guides, ensuring adherence to standards and schedules.
• Train new guides on routes, history, safety, and service excellence.
• Conduct regular quality checks on tours with feedback to guides.
• Develop and update tour itineraries and content to enhance visitor experience.
• Manage tour bookings, group coordination, and logistics; handle inquiries.

Skills

Leadership

Communication

Interpersonal skills

Time management

Organizational skills

First Aid certification

Driver's license

Job description

Placements24 in Polokwane is seeking a motivated Tour Guide Supervisor to lead and mentor a team of guides, ensuring memorable and safe visitor experiences across local routes.

You will train guides on routes, history, safety, and service excellence, manage bookings and logistics, and continuously improve itineraries and guest satisfaction. The role offers a competitive package, opportunities to travel within the region, and a lively, culturally rich work environment.