Telesales Contact Centre 2IC

Tailormade Solution; Durban; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Tailormade Solution in Durban is seeking an experienced Telesales Team Lead to drive performance and customer satisfaction. You will lead a call center, manage inbound and outbound volumes, and coach staff to achieve targets.

The role focuses on developing strategies, monitoring performance, and ensuring high quality standards across all call center activities.

Responsibilities

• Lead and motivate the telesales team
• Manage inbound and outbound call volumes
• Develop call center goals and action plans
• Analyze sales performance data and prepare reports
• Manage customer relationships and resolve conflicts
• Evaluate staff performance and effectiveness
• Ensure call center quality standards are met
• Manage call center processes and technology
• Lead outbound attack strategy
• Develop work schedules for staff

Job description

Key Responsibilities

• Lead and motivate the telesales team

• Manage inbound and outbound call volumes

• Develop call center goals and action plans

• Analyze sales performance data and prepare reports

• Manage customer relationships and resolve conflicts

• Evaluate staff performance and effectiveness

• Ensure call center quality standards are met

• Manage call center processes and technology

• Lead outbound attack strategy

• Develop work schedules for staff