TeleSales Agent(Funeral Insurance) - November

Moladira Skills; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Moladira Skills is seeking a TeleSales Agent specializing in funeral insurance to provide compassionate guidance to clients seeking to secure their loved ones' futures. The role focuses on outbound tele-sales, delivering tailored options and building trust over calls.

You will handle client needs, document interactions in the CRM, and work toward sales targets, while staying informed about policy changes and industry trends. Strong communication and empathy are essential.

Qualifications

• Experience in tele-sales or insurance sales preferred.
• Proven track record of meeting or exceeding sales targets.
• Strong verbal and empathetic communication.
• Proficient with CRM software and digital tools.
• Excellent listening and organizational skills.
• Ability to handle sensitive topics with care.

Responsibilities

• Make outbound calls to discuss funeral insurance options.
• Build and maintain relationships through effective communication.
• Assess client needs and tailor insurance solutions.
• Meet individual and team sales targets while following policies.
• Document all client interactions in CRM promptly.
• Stay informed on policy changes and industry trends.
• Provide exceptional customer service throughout the sales process.
• Collaborate with sales team to improve outreach.

Skills

Tele-sales experience

Sales targets achieved

Verbal communication

CRM proficiency

Active listening

Organizational skills

Empathy & professionalism

Tools

CRM software

Job description

About the Role

As a TeleSales Agent specializing in Funeral Insurance, you will play a vital role in providing compassionate support and solutions to clients looking to secure their loved ones' future. This position focuses on outbound sales through telephonic engagement, ensuring that clients receive informed guidance tailored to their needs.

Key Responsibilities

• Conduct outbound calls to potential clients to discuss funeral insurance options and benefits.
• Build and maintain strong relationships with clients through effective communication and follow-up.
• Assess clients' needs and tailor insurance solutions to meet their specific requirements.
• Achieve individual and team sales targets while ensuring compliance with company policies and regulations.
• Document all client interactions in the CRM system accurately and promptly.
• Stay informed about policy changes, industry trends, and competitor offerings to advise clients effectively.
• Provide exceptional customer service throughout the sales process and beyond.
• Collaborate with the sales team to develop strategies for improving outreach and client engagement.

Requirements

• Demonstrable experience in tele-sales or a related sales environment, preferably within the insurance sector.
• Proven track record of meeting or exceeding sales targets.
• Strong verbal communication skills, with the ability to convey information clearly and empathetically.
• Proficiency in using CRM software and other digital tools for effective record-keeping and communication.
• Excellent listening skills, with the ability to understand and respond to clients' needs.
• Good organizational skills to manage multiple client relationships and follow-ups efficiently.
• A professional attitude and the ability to handle sensitive topics with care and respect.

Preferred Qualifications

• Experience in selling funeral or life insurance products is an advantage.
• Relevant sales certifications or training in insurance sales.
• Familiarity with financial products and regulations governing the insurance industry.
• Bilingual abilities are a plus, especially in local South African languages.

We are an equal opportunity employer and strive to promote a diverse and inclusive workforce in line with the Employment Equity Act. We encourage applications from all qualified candidates.

Thank you for your interest in this opportunity. We really appreciate the time you've taken to apply. If you do not hear from us within two (2) weeks of the advert date, please consider your application unsuccessful. We genuinely value every application and thank you for considering a future with us.