TeleSales Agent(Funeral Insurance) - August

Moladira Skills; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Moladira Skills in Gauteng is seeking a TeleSales Agent specializing in Funeral Insurance to provide compassionate guidance and drive outbound sales.

You will discuss options with clients, tailor solutions to their needs, maintain relationships, document interactions in the CRM, and collaborate with the sales team to meet targets while ensuring compliance. This role requires strong communication, empathy, and resilience in a fast-paced environment.

Qualifications

• Tele-sales experience in insurance preferred.
• Proven track record of meeting or exceeding sales targets.
• Strong verbal communication skills with empathy.
• Proficient CRM usage for record-keeping and communication.
• Excellent listening and organizational skills.
• Professional attitude handling sensitive topics.

Responsibilities

• Conduct outbound calls to discuss funeral insurance options and benefits.
• Build and maintain relationships with clients through effective communication and follow-up.
• Assess clients' needs and tailor insurance solutions to meet their requirements.
• Achieve individual and team sales targets while ensuring compliance with policies.
• Document all client interactions in the CRM system accurately and promptly.
• Stay informed about policy changes, industry trends, and competitor offerings.
• Provide exceptional customer service throughout the sales process and beyond.
• Collaborate with the sales team to develop strategies for improving outreach and client engagement.

Skills

Tele-sales

Empathy

CRM proficiency

Active listening

Organization

Insurance knowledge

Bilingual (SA languages)

Education

Insurance sales certification (preferred)

Tools

CRM software

Job description

About the Role

As a TeleSales Agent specializing in Funeral Insurance, you will play a vital role in providing compassionate support and solutions to clients looking to secure their loved ones' future. This position focuses on outbound sales through telephonic engagement, ensuring that clients receive informed guidance tailored to their needs.

Key Responsibilities

• Conduct outbound calls to potential clients to discuss funeral insurance options and benefits.
• Build and maintain strong relationships with clients through effective communication and follow-up.
• Assess clients' needs and tailor insurance solutions to meet their specific requirements.
• Achieve individual and team sales targets while ensuring compliance with company policies and regulations.
• Document all client interactions in the CRM system accurately and promptly.
• Stay informed about policy changes, industry trends, and competitor offerings to advise clients effectively.
• Provide exceptional customer service throughout the sales process and beyond.
• Collaborate with the sales team to develop strategies for improving outreach and client engagement.

Requirements

• Demonstrable experience in tele-sales or a related sales environment, preferably within the insurance sector.
• Proven track record of meeting or exceeding sales targets.
• Strong verbal communication skills, with the ability to convey information clearly and empathetically.
• Proficiency in using CRM software and other digital tools for effective record-keeping and communication.
• Excellent listening skills, with the ability to understand and respond to clients' needs.
• Good organizational skills to manage multiple client relationships and follow-ups efficiently.
• A professional attitude and the ability to handle sensitive topics with care and respect.

Preferred Qualifications

• Experience in selling funeral or life insurance products is an advantage.
• Relevant sales certifications or training in insurance sales.
• Familiarity with financial products and regulations governing the insurance industry.
• Bilingual abilities are a plus, especially in local South African languages.

We are an equal opportunity employer and strive to promote a diverse and inclusive workforce in line with the Employment Equity Act. We encourage applications from all qualified candidates.