Insurance sales consultants

CallForce; Sandton; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Supportive training and development

Growth opportunities

Job summary

A leading insurance firm in Gauteng is looking for an Insurance Sales Agent. The role involves converting customer inquiries into insurance policy sales through excellent service and product knowledge. Key responsibilities include handling calls, understanding customer needs, and ensuring compliance with industry standards. Candidates must have a Matric certificate and experience in selling funeral cover. This position offers a supportive environment with growth opportunities.

Qualifications

• Must have a clear credit and criminal record.
• Previous experience selling funeral cover or related insurance is essential.

Responsibilities

• Handle inbound and outbound calls from customers.
• Understand customer needs and recommend suitable policies.
• Sell funeral, life, and legacy cover plans.
• Maintain compliance with industry regulations.
• Meet or exceed sales KPIs.

Skills

Sales techniques

Empathy

Effective communication

Customer service

Education

Matric / Grade 12 certificate

Job description

Insurance Sales Agent

Are you passionate about helping families secure their peace of mind? Join our team as an Insurance Sales Consultant converting inbound and outbound customer inquiries into insurance policy sales by providing accurate product information, handling objections, and ensuring all interactions comply with regulatory and campaign standards. The consultant is responsible for delivering a professional, empathetic, and persuasive customer experience.

Your Role:

• Handle inbound and outbound calls from customers interested in insurance or responding to marketing campaigns.
• Actively listen to understand customer needs and recommend the most suitable policy or package.
• Sell funeral, life and legacy cover plans confidently while maintaining empathy and professionalism.
• Use upselling or cross-selling techniques where relevant (e.g. family cover add-ons). Accurately capture and verify customer information, ensuring all regulatory disclosures are made.
• Maintain knowledge of all funeral policy features, terms, exclusions, and benefits.
• Ensure compliance with FAIS, TCF (Treating Customers Fairly), and other industry regulations.
• Meet or exceed sales KPIs, including conversion rate, quality assurance, and call handling targets.
• Handle basic policy-related inquiries and objections efficiently.
• Escalate complex queries or complaints appropriately.

Requirements:

• Matric / Grade 12 certificate (compulsory)
• Clear credit and criminal record (vetting required)
• Previous experience selling funeral cover or related insurance is essential

What We Offer:

• Supportive training and development
• Growth opportunities with a leading financial brand

Hours:

• Local working times: