Telemarketer

AIM Legal Expenses Insurance Services Ltd; Gauteng; On-site; ZAR 112,000 - 190,000; Full time

Job summary

AIM Legal Expenses Insurance Services Ltd in Johannesburg is seeking a Telemarketer to generate sales by engaging prospective and existing customers and promoting products and services. The role includes handling switches and upgrades, meeting sales targets, and maintaining accurate customer records.

You will work permanent, with regular hours Monday to Friday and occasional Saturday shifts. The position offers a basic salary with commission and room for performance-based earnings.

Responsibilities

• Generate sales by engaging prospective and existing customers and promoting Scorpion’s products and services.
• Process switches and upgrades and strive to achieve sales targets.
• Identify cross-selling opportunities and deliver excellent customer service.
• Maintain accurate customer records and complete required documentation.
• Comply with company policies, regulatory requirements, and reporting standards.

Job description

Working hours Mondays to Fridays from 08h00 –16h30/ 13h00 – 21h00

Job Title

Telemarketer x 1 vacancy

Location

Johannesburg

Salary Grade

Telemarketing (Basic, plus Commission)

Reporting to

Team Leader / Floor Coach

Reporting staff

None

Type of Position

Permanent

Working hours

Mondays to Fridays from 08h00 –16h30/ 13h00 – 21h00

Alternate Saturdays from 09h00 – 12h30

Purpose Of The Position And Key Responsibilities

The Telemarketer is responsible for generating sales by engaging prospective and existing customers and promoting Scorpion’s products and services. The role includes processing switches and upgrades, achieving sales targets, identifying cross-selling opportunities, and delivering excellent customer service. The incumbent must comply with company policies, regulatory requirements, and TCF principles while maintaining accurate customer records, data capture, and administrative documentation.

Key Responsibilities Include, But Are Not Limited To

Sales and Target Achievement

• Achieve individual weekly and monthly sales targets.
• Contribute to departmental and company sales objectives.
• Effectively manage daily activities to maximize sales opportunities.
• Demonstrate accountability for performance and productivity.
• Maintain a strong focus on conversion rates and quality business acquisition.

Lead Management and Product Promotion

• Contact prospective customers using leads provided through various channels.
• Present and explain product features, benefits, terms, and exclusions clearly and accurately.
• Utilize approved sales scripts and sales tools in accordance with company standards.
• Build customer interest and identify suitable product solutions.
• Handle customer objections professionally and confidently.
• Accurately complete applications and proposals with all required customer information.

Compliance and Regulatory Requirements

• Adhere to all company policies, processes, and compliance requirements.
• Ensure all mandatory disclosures are communicated during customer interactions.
• Comply with FAIS, POPIA, and other applicable regulatory requirements.
• Protect customer information and maintain confidentiality at all times.
• Avoid providing financial advice beyond authorized guidelines.

Quality Assurance and Accuracy

• Maintain high standards of accuracy when capturing customer information.
• Ensure banking details, contact information, and application data are correctly recorded.
• Conduct sales calls professionally and ethically.
• Minimize errors, deductions failures, cancellations, and clawbacks.
• Consistently meet quality assurance standards.

Customer Service and Complaint Resolution

• Deliver exceptional customer service in every customer interaction.
• Communicate professionally, respectfully, and courteously.
• Escalate customer concerns and complaints promptly to management.
• Assist with investigations and complaint resolution when required.
• Build and maintain positive customer relationships.

Reporting and Administration

• Complete all required reports accurately and within required deadlines.
• Maintain accurate customer records and call notes.
• Participate in coaching sessions, training, and performance reviews.
• Support departmental initiatives and business projects when required.