Telecom Business Analyst

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Medical and dental insurance

Professional development and certs

Job summary

Placements24 in Port Elizabeth is seeking a sharp Telecom Business Analyst to bridge business objectives and technical solutions. You will gather requirements, analyze data, and translate insights for IT and product teams in a fast-paced telecom environment.

The role requires a bachelor's degree, 4+ years in business analysis, and fluency with UML/BPMN, SQL, and Tableau. You will collaborate with project managers, developers, and QA in Agile settings, contributing to product innovation and

Qualifications

• Bachelor's degree in Business Administration, IT, or related field.
• 4+ years as a Business Analyst, ideally in telecom.
• Proficient with UML, BPMN, SQL, and Tableau.
• Excellent communication and presentation skills.
• Experience in Agile environments is a plus.

Responsibilities

• Elicit, analyze, specify, and validate the business needs of stakeholders across the organization.
• Document business requirements, user stories, and functional specifications for new products and system enhancements.
• Conduct market research and competitive analysis within the telecoms sector.
• Analyze operational data to identify areas for process improvement and cost optimization.
• Collaborate with project managers, developers, and QA testers to ensure successful delivery of solutions.
• Facilitate workshops and meetings with stakeholders to gather requirements and present findings.

Skills

Communication skills

Analytical thinking

Requirements gathering

Stakeholder management

Agile experience

Education

Bachelor's degree in Business Administration, Information Technology, or related field

Tools

UML

BPMN

SQL

Tableau

Job description

About the Role

Our client is looking for a sharp and analytical Telecom Business Analyst to join their team in Port Elizabeth . This role is essential for bridging the gap between business objectives and technical solutions within the dynamic telecommunications landscape. You will be responsible for gathering and documenting business requirements, analyzing complex data, and translating them into actionable insights for IT and product development teams. This is an excellent opportunity to leverage your analytical skills and understanding of the telecoms industry to drive product innovation and process improvements.

Key Responsibilities

• Elicit, analyze, specify, and validate the business needs of stakeholders across the organization.
• Document business requirements, user stories, and functional specifications for new products and system enhancements.
• Conduct market research and competitive analysis within the telecoms sector.
• Analyze operational data to identify areas for process improvement and cost optimization.
• Collaborate with project managers, developers, and QA testers to ensure successful delivery of solutions.
• Facilitate workshops and meetings with stakeholders to gather requirements and present findings.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 4 years of experience as a Business Analyst, preferably within the telecommunications industry.
• Strong understanding of business analysis methodologies and tools (e.g., UML, BPMN).
• Proficiency in data analysis and visualization tools (e.g., SQL, Tableau).
• Excellent communication, interpersonal, and presentation skills.
• Experience working in an Agile development environment is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical and dental insurance plans.
• Opportunities for professional development and certifications.
• Hybrid work model providing flexibility and work-life balance.
• Be instrumental in shaping the future of telecommunications services from Port Elizabeth .