Technical Services Supervisor

Phakisa Holdings; Gauteng; On-site; ZAR 335,000 - 391,000; Full time

Job summary

Phakisa Holdings is seeking a Technical Services Supervisor to lead the after- sales service function in Johannesburg with national travel as the base grows. The role involves planning, spares control, warranty administration, fault management, and supervising technicians.

Requirements include trade-tested electrical/refrigeration or millwright, 5+ years in service of catering, laundry, or refrigeration equipment, and experience with warranty claims.

Qualifications

• Trade-tested or red seal in electrical, refrigeration, or millwright.
• 5+ years in service of commercial catering, laundry or refrigeration equipment.
• Confident working with 3-phase 400V control circuits.
• Experience administering manufacturer warranty claims.
• Stock or spares control experience, ideally with imported parts.
• Valid driver’s license and clean record, comfortable onsite at client sites.
• Legible, disciplined written reporting.

Responsibilities

• Job planning and scheduling — manage technician diaries and response times.
• Spares and stock control — maintain critical spares and lead times.
• Warranty administration — register entitlements, lodge claims, recoveries.
• Fault management — root-cause analysis with documented findings.
• Technician supervision — allocate work, train and ensure safety/compliance.
• Client-facing technical authority — explain findings and justify charges.

Skills

Trade-tested electrical/refrigeration

5+ years service experience

3-phase 400V control circuits

Warranty claims administration

Spares/stock control

Client site presence

Legible writing/reporting

Tools

ERP system

Service management system

Job description

Technical Services Supervisor

Location: Johannesburg with national travel as the service base grows

Team: 1–3 technicians initially, expected to grow

Package: R30-35k CTC

Type: Permanent, on-site

Why the Role Exists

The after-sales service function does not scale past the owner, and it is now costing money in three visible ways:

1. Warranty claims are not being recovered. Parts are being replaced and either billed to clients who dispute it, or absorbed — without claims being lodged against the manufacturer.
2. Commissioning and asset records are incomplete, so warranty entitlement can't be established quickly when a client queries an invoice.
3. Faults are being treated symptomatically. Components get replaced without a documented root cause, so the same failure recurs and the warranty position can't be defended.

We need someone to own the service function end-to-end and turn it from reactive callouts into a managed, profitable department.

What They Will Own

• Job planning and scheduling — technician diaries, callout prioritisation, response-time commitments, minimising weekend and after-hours premium work.
• Spares and stock control — critical spares holding for the brands we carry, van stock, reorder levels, lead-time management on imported parts.
• Warranty administration — commissioning register, entitlement checks, claim lodgement and recovery against manufacturers, and the technical write-up that supports a claim or defends a rejection.
• Fault management — root-cause discipline on every significant failure: diagnostic sequence, photographic evidence, findings recorded on the job card.
• Technician supervision — allocation, quality of workmanship, training plans, safety and compliance, and developing the team as it grows.
• Client-facing technical authority — explaining a finding to a chef or a facilities manager and holding the line on a charge when the finding supports it.

Requirements

• Trade-tested / red seal in electrical, refrigeration, or millwright.
• 5+ years on commercial catering, laundry, or refrigeration equipment in a service capacity.
• Confident on 3-phase 400V control circuits.
• Experience with administering manufacturer warranty claims.
• Stock or spares control experience, ideally with imported parts.
• Valid driver's license, clean record, comfortable on client sites.
• Legible, disciplined written reporting.

Preferred Qualifications

• Exposure to European premium brands.
• Previous experience supervising technicians.
• Gas competence.
• Experience with a service management or ERP system.

Sectors: FMCG, Engineering and Technical

Function: Technician - Field