Technical Operations Specialist

AES Global; Cape Town; Hybrid; ZAR 420,000 - 620,000; Full time

Job summary

AES Global is seeking a Technical Operations Specialist to sit at the center of our technical operations, ensuring client data flows smoothly, integrations stay on track, and external partners align with project goals.

This is a hands-on role focusing on APIs, data workflows, and systems integration. You’ll scope integration requirements, coordinate projects, and work independently from day one, with a mainly remote setup based in Cape Town and occasional on-site days.

Qualifications

• 2+ years of hands-on technical ops experience.

Responsibilities

• Act as first-line technical support for workflow and data-flow failures across client systems.
• Monitor data-flow logs and improve data integrity.
• Coordinate external tech partners and developers to track integration projects.
• Create and maintain SOPs, and run UAT for new integrations.
• Perform preliminary work on custom integrations by reviewing API docs and mapping data fields.
• Maintain knowledge of integration products and how they connect to client systems.

Skills

APIs

Data workflows

Postgres

CRM systems

n8n/Make/Zapier

Webhooks

Postman

AI tools

SOPs

UAT coordination

Tools

Postman

PostgreSQL

CRM platforms

Job description

We’re working with an established technology business, and they’re looking for a Technical Operations Specialist to sit at the centre of their technical operations — keeping client data flowing, keeping integrations moving, and keeping external tech partners aligned.

This is a hands‑on technical operations role, not a platform‑build role. You’ll take ownership from day one — scoping integration requirements, coordinating projects, and working independently to keep everything on track. It suits someone technically minded with real, hands‑on experience of APIs, data workflows and systems integration.

What you’ll do

• Act as first-line technical support for workflow and data-flow failures across client systems — triage, resolve known issues from SOPs and escalat
• Monitor data-flow logs, spot recurring failures and help improve data integrity
• Coordinate external tech partners and developers — track active integration projects, follow up on open items and keep progress visible
• Create and maintain SOPs and documentation, and run UAT for new integrations
• Do the preliminary technical work on custom integrations — review API docs, map data fields, pull sample data (e.g. via Postman) and produce a clear technical brief
• Own internal knowledge of the integration products — how they work, how they’re configured and how they connect to client systems

What you’ll bring

• At least 2 years’ hands‑on technical experience (not a graduate or intern role) — able to operate independently from day one
• Solid understanding of APIs — reading documentation, recognising the right endpoints, calling them (e.g. Postman) and interpreting outputs
• Hands‑on ability to read a relational database (e.g. Postgres) and extract or compare data
• A working understanding of CRM systems and how data flows through them
• Hands‑on experience building workflows in an automation platform (n8n, Make or Zapier)
• Experience setting up webhooks and mapping data between connected systems
• Comfortable using AI tools daily, and strong at coordinating moving parts without being chased

Advantageous

• Exposure to a CRM and a project-management tool (e.g. HubSpot and Asana, or comparable)
• Understanding of reservation or hospitality systems

Working model

Mainly remote, based in Cape Town, with occasional on-site days as needed.