Technical Lead (Azure)

Advania Group; Cape Town; Hybrid; ZAR 59,000 - 72,000; Full time

Job summary

Advania seeks a Technical Lead (Azure) to drive escalation management and ensure high-quality remote support for our diverse client base. You will own complex tickets, collaborate across teams, and mentor junior staff within a hybrid work model.

The role requires strong Azure knowledge and certification, excellent communication, and ability to manage incidents end-to-end. Flexible work arrangements are offered with hybrid office/home balance.

Qualifications

• Experience providing 3rd/4th line support in technology environments.
• Excellent written and verbal communication and interpersonal skills.
• Use initiative and creativity to solve challenging issues.
• Experience and knowledge in multiple Azure technologies listed in the document.

Responsibilities

• Deliver high-quality remote support on a range of technical incidents across Advania client base.
• Take ownership of escalated tickets and manage them through to resolution within SLA.
• Collaborate with other teams to maintain standards and functionality.
• Troubleshoot and maintain a wide range of systems.
• Handle critical tickets on large and complex client estates.
• Vendor management and stakeholder engagement.
• End-to-end change management and knowledge article maintenance.
• Involvement in problem management to identify root causes.

Skills

3rd/4th line support

Communication skills

Problem solving

Education

Microsoft Azure certifications AZ-104 / AZ-300 / AZ-301 / AZ-400

Tools

Azure AD

Azure IaaS

Azure PaaS

RBAC

Key Vault

Automation

App Service

Azure SQL

NSG

Storage

Job description

Technical Lead (Azure)

Position Overview

As a Technical Lead you will provide technicalescalationforthe relevant virtual team’s technology focus, contributing to improving standards and knowledge enhancement of those within the team.

Salary & Benefits

The budgeted salary for this role is up to 65,000 ZAR monthly, depending on experience.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Delivery of high-quality remote support on a range of technical incidents and problems across the Advania client base

• Take ownership of tickets escalated and/or complexticketsassigned to you and manage them through to resolution within SLA

• Collaborate with other teams to maintain standards and functionality

• Troubleshooting and maintaining a wide range of systems detailed below

• Ability to handle critical tickets on large in some cases complex client estates

• Vendor management

• Clear timeous stakeholder engagement at all levels

• End to end Change Management

• Initiate, update, approve and maintain knowledge articles.

• Involvement in problem management to identify root cause analysis.

• Comfortable to work with minimal supervision and with team members that are located remotely

• Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve

• Accurate time booking against support and project tasks

• Work closely with team to share knowledge, support, and mentor colleagues as part of a positive workplace

• Utilise excellent customer service skills andensure that customer is always kept up to date with progress

• Report potential client facing risks

• Previous experience with Malicious Incidents and the remediation steps that may be required

• Mentoring and guiding second line team members on complex tickets

Qualifications & Experience

• Proventechnology industry experienceproviding support at a 3rd and 4th Line level

• Excellent written and verbal communication and interpersonal skills

• Use initiative and creativity to solve more challenging issues

• Experience and knowledge in several of the technologies detailed below

Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL

At least one of the following exams:

• AZ-104
• AZ-300
• AZ-301
• AZ-400

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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