Technical Interns

Vox Telecommunications; Gauteng; On-site; ZAR 67,000 - 89,000; Part time

Job summary

Vox Telecom in Johannesburg is offering a Technical Internship in our customer-focused technical support team. You will assist with FTTH queries, provide first-line support by phone, email or ticketing systems, and gain hands-on experience in fibre connectivity and service delivery.

The internship runs from September 2026 to August 2027, features on-the-job training, and a path to develop technical and customer-service skills within a dynamic telecoms environment.

Qualifications

• In Job training.
• Assisting customers with FTTH (Fibre to the Home) technical queries and service requests.
• Providing first-line technical support via phone, email, or ticketing systems.
• Diagnosing and troubleshooting fibre connectivity issues.
• Maintaining accurate records of customer interactions and resolutions.
• Following up with customers to ensure issue resolution and satisfaction.
• Adhering to company processes and service standards.
• Staying up to date with product knowledge, technical skills, and support procedures.

Responsibilities

• In Job training.
• Assisting customers with FTTH (Fibre to the Home) technical queries and service requests.
• Providing first-line technical support via phone, email, or ticketing systems.
• Diagnosing and troubleshooting fibre connectivity issues.
• Maintaining accurate records of customer interactions and resolutions.
• Ensuring all customer issues are resolved efficiently and professionally.
• Following up with customers to ensure issue resolution and satisfaction.
• Adhering to company processes and service standards.
• Staying up to date with product knowledge, technical skills, and support procedures.

Skills

Excellent communication

Travel to office

Computer literacy

Self-motivation

Positive attitude (service)

Job description

Job Title: Technical Interns required - Take Charge of Technical Support Success!

Location: Johannesburg

Job Type: internship Sep 2026 till Aug 2027

Salary: Market Related for interns

Vox Telecom is a fast-growing and dynamic company committed to excellence. We are looking for an internship Technical Support Engineer for us to help build a career in the technical call centre join a well-oiled team and play a key role in assisting with FTTH (Fibre to the Home) requests, ensuring seamless and professional technical support for our valued customers.

If you have a sharp eye for detail and a passion for technical support, we want to hear from you!

The Role - Keep Our customers on Track!

As a Technical Support Engineer, you will be at the heart of Vox's customer service operations. You'll provide timely, accurate, and effective technical support while maintaining strong client relationships and ensuring high levels of customer satisfaction. Your technical expertise will help deliver the exceptional service experience that Vox customers know and trust.

Stay Connected. Together.

What You'll Be Doing:

• In Job training
• Assisting customers with FTTH (Fibre to the Home) technical queries and service requests
• Providing first-line technical support via phone, email, or ticketing systems
• Diagnosing and troubleshooting fibre connectivity issues
• Maintaining accurate records of customer interactions and resolutions
• Ensuring all customer issues are resolved efficiently and professionally
• Following up with customers to ensure issue resolution and satisfaction
• Adhering to company processes and service standards
• Staying up to date with product knowledge, technical skills, and support procedures

Who You Are:

• Excellent communication skills - both verbal and written
• Flexible and willing to travel to the office
• Computer literate and comfortable working with various systems
• Self-motivated with the ability to self-study and learn independently
• Positive attitude with a commitment to delivering "service with a smile"

What's in It for You?

• Be part of a growing, innovative company that values your skills and contributions
• Ongoing training & development - stay ahead with continuous learning
• Opportunities for career advancement within a supportive and dynamic team
• Exposure to cutting-edge technology in the fibre and telecom industry
• Recognition for outstanding performance and customer service
• Positive and collaborative work culture where service excellence is celebrated
• Make a real impact by helping customers stay connected, every day