Technical Hosting Support Specialist

Xneelo; Durbanville; On-site; ZAR 172,645 - 206,794; Full time

Job summary

Xneelo is seeking a Technical Customer Service Consultant for their Durbanville office. Candidates will help resolve customer queries related to web hosting and email setups via chat, telephone, or email. The role involves active troubleshooting and support to enhance customer satisfaction.

Applicants should ideally have a matric pass and at least two years of relevant technical support experience. The starting salary for this full-time position is R17 000, with shift work required.

Qualifications

• Minimum of two years of experience in a technical customer-service/-support environment.
• Experience working with live chat is a plus.

Responsibilities

• Assist customers with email setups across various mail programs.
• Troubleshoot email delivery queries applying knowledge of POP and IMAP.
• Address web hosting-related queries using content management systems like WordPress.
• Guide customers navigating the hosting control panel.
• Provide after-hours support for various technical departments.

Skills

Customer Service

Communication

Troubleshooting

Attention to detail

Linux experience

Education

Matric pass or equivalent

Job description

Xneelo is seeking a Technical Customer Service Consultant for their Durbanville office. Candidates will help resolve customer queries related to web hosting and email setups via chat, telephone, or email. The role involves active troubleshooting and support to enhance customer satisfaction.

Applicants should ideally have a matric pass and at least two years of relevant technical support experience. The starting salary for this full-time position is R17 000, with shift work required.