Technical Clerk

Netcare Pharmacies; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Netcare Pharmacies is seeking a Technical Clerk to coordinate activities between the Technical Services department and hospital staff, including placing stock and equipment orders and tracking deliveries. You will manage outstanding orders and ensure timely execution within Netcare policy.

You will maintain CMMS data, assist in planning Work Orders, and support the team with reporting and stakeholder communication.

Qualifications

• Grade 12 or equivalent NQF Level 4 qualification.
• Intermediate computer literacy.
• Experience with CMMS/SAP PM preferred.

Responsibilities

• Coordinate between Technical Services and hospital staff; place orders for stock and equipment.
• Track orders to ensure timely delivery and manage outstanding orders.
• Maintain asset information in the CMMS and manage maintenance plans in the system.
• Assist in planning and scheduling work orders and ensure policy compliance.
• Provide accurate GRV data and liaise with finance for data capture.
• Generate and collate reports for line management and stakeholders.

Skills

Customer Focus

Communication

Teamwork

Technical Knowledge

Education

Grade 12 or equivalent NQF Level 4

Intermediate computer literacy

Tools

CMMS/SAP PM

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The Technical Clerk is responsible for the coordination of activities between the Technical Services department and the hospital staff including, the placing of orders for stock and equipment, tracking of orders to ensure timeous delivery and the management of outstanding orders.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE & DISRUPTIVE INNOVATION

Maintenance execution

• Assist Technical Services Manager/ CEM to ensure that all work requests are processed through Netcare's Web Based Maintenance Request Application.
• Assist the Technical Services Manager/ CEM to ensure that all Work Requests are reviewed timeously.
• Ensure that the Hospital staff is informed of scheduled work planned for their areas of responsibility.
• Maintain asset related information on the computerised maintenance management system (CMMS) as well as managing of maintenance plans/items on the system.
• Assist the Technical Services Manager/ CEM with the planning and scheduling of Work Orders.
• Assist the Technical Services team to comply with Netcare's Quality Audit requirements.
• Operate as the Technical Services department's first point of contact.
• Ensure the Technical Services department is kept up to date with communications such as new or revised policies and technical bulletins.

Stock and equipment ordering

• Place orders with suppliers in line with Netcare policy.
• Ensure the effective application of Netcare policy for approved and standardised suppliers.
• Track all orders with suppliers/couriers to ensure timeous receipt of items.
• Provide accurate GRV data and invoices to finance for capture onto Netcare Procurement System. Liaise with finance to ensure that data capturing of goods received is done correctly.
• Ensure correct barcode labels are assigned to assets related to technical services and capture data in GRV templates.
• Communicate effectively with Central Payments Department (CPD) clerks for supplier payment queries.
• Communicate effectively to assist other team players.
• Assist in management of stock in accordance to Netcare policy with special emphasis on designated stock areas.

Reporting

• Report on all Purchase Orders and provide relevant information to the line manager.
• Understand and be able to interpret the Engineering and KPI monthly reports to the Technical Services team.
• Assist Technical Services Manager/ CEM to compile reports as per Netcare Policy and departmental requirements.
• Assist with the collation of data and feedback to key internal stakeholders.

General Tasks

• Manage associated administrative tasks.
• Perform any safety related tasks as requested by the line manager.
• Collate and file documents for the department as per Netcare policy.

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare's evolving policies and procedures.

Teamwork

• Actively participate as a member of a team to achieve goals.
• Communicate effectively to assist other team players.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

SKILLS PROFILE

EDUCATION

• Essential
• Grade 12 or equivalent NQF Level 4 qualification.
• Intermediate computer literacy.

WORK EXPERIENCE

• Preferred
• Experience with CMMS/SAP PM
• Experience in a stock ordering / management environment.

KNOWLEDGE

• Preferred
• Sound knowledge of maintenance work coordination.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee's ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

• Customer Focus and Service Delivery The capacity to identify and respond to the needs of *internal and external customers.
  • *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
• Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
• Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
• Building Relationships Capacity to establish constructive and effective relationships.
• Communication The capacity to clearly present information, either written or verbal.
• Teamwork Capacity to cooperate with others to work towards a common goal.
• Technical Knowledge The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations.
• Will interact with internal and external stakeholders through several different means.