Ward Administrator and Stock Controller

netcare; Umhlanga Rocks; Sur place; ZAR 180 000 - 280 000; Plein temps

Résumé du poste

Netcare invites you to join our team in a ward administration support role. You will handle telephone etiquette, bed bookings, admissions, transfers, discharges, and ward data entry, ensuring accurate patient information across SAP and CareON systems.

The role focuses on timely admissions, patient comfort, and smooth transfer processes, with a strong emphasis on customer care and teamwork within the ward staff.

Qualifications

• Grade 12 or equivalent NQF Level 4 qualification.
• Business Administration or Secretarial qualification preferred.
• Strong customer care with ward stakeholders and teams.

Responsabilités

• Answer the telephone in a friendly and professional manner.
• Document bed bookings and admit patients to ward with correct timing.
• Update patient boards and ensure accurate ward information on SAP/CareON/IMT.
• Inform doctors and families of transfers and confirm transfer completion in SAP.
• Assist with discharge processing and file completion for billing.

Connaissances

Telephone etiquette

Bed bookings

Admissions

Transfers

Discharges

Stock management

Data entry SAP

Formation

Grade 12 / NQF 4

Business Admin / Secretarial qualification (preferred)

Description du poste

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Telephone Etiquette

• Answers the telephone in a friendly and professional manner.
• Takes messages for staff, patients and doctors.

Bed Bookings

• Document bookings from the Bed Booking Clerks and allocate beds to new patients in the ward.
• Admit the patient into the ward.
• Ensure all new admissions are on the patients name board with the time and date of theatre.
• Update patient board when patient arrives.

Admissions

• Welcome the patient.
• Accompany the patient to his/her room.
• Ensure the patient receives a ward information form.
• Place patient stickers in the Ward Admission Register.
• Clinical work station must be accurate-check that the patient is in the correct room and bed. Correlate SAP, CareON and IMT( Correct patient in correct bed)

Transfers

• Ensure suitable arrangements are made with the ward that patient is being transferred to or from.
• Ensure the transfer form has been completed by the relevant nurse and filed in the patients file- (Non-CareON hospitals)
• Obtain a bed number and unit and hospital for any interfaculty transfer.
• Inform and confirm the relevant nursing staff about the transfer arrangement. Ensure that Transfer process has been completed on CareON by the relevant nursing staff.
• Ensure the doctor and the patients families are informed of the transfer.
• Ensure ward transfer are done timeously on SAP.

Discharges

• Inform the patients' family of discharge when requested.
• Ensure the patient is discharged timeously on SAP.
• Ensure that discharge process has been completed on CareON by the relevant nursing staff.
• Ensure discharge files are accurately completed and sent to billings.
• Assist Nursing Staff to make follow up appointments for the discharged patient.

Ward Staff Administration

• Assist with staff shift planning in the ward if required.
• Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos.
• Ensure that the nursing staff are informed of new memorandums distributed by the business. Update internal communication book and unit specific digital group.
• Transcribe off duties to staff allocation book.
• Take minutes of staff meetings.

Stock Control

• Assist the Unit manager with stock related issues.
• Capture manual charge sheets when required.
• Assist with management of stock in the absence of a Stock Controller. Work closely with the allocated stock controller to ensure optimum stock levels.
• Ensure stock levels are at the required levels (stationery and ward stock).
• Assist the Unit manager with stock related issues by: Clearing of error logs; generating and reviewing the MC.9 report and promptly alerting the Unit Manager to any discrepancies; verifying physical stock against what is received (delivered); facilitating inter ward transfers (borrowed stock); conducting scheduled cycle counts and full stock counts; following up with Pharmacy regarding stock on back order; assisting the Unit Manager with reviewing and updating Minimum Replenishment Parameters (MRP) to maintain optimal stock levels.

General Tasks

• Maintain excellent customer care with all ward stakeholders.
• Capture required data onto SAP.
• Ensure patient name board is kept updated.
• Do daily hospitality rounds in unit.
• Do daily FAD rounds in unit and provide feedback to Unit Manager.
• Check that all TVs and bells are in working order and provide feedback to Unit Manger
• Ensure the delivery of flowers to patients.
• Complete job cards. Log job cards timeously and follow up on completion.
• Ensure that the nurse's station & ward reception area is neat and tidy at all times. Ensure CareON charging station is clean and assist the UM/Shift leader with the control of the IPADS
• Ensure that patient statistics are captured.
• Update IMT daily - IMT-Merge patient information, Load devices, Stop devices, Check and load CRE and MRSA info
• Care ON-Update patient information
• SharePoint-Update death register
• Assist with linen control.

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

Assume responsibility for own personal and professional development. Keep up to date with Netcare's evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

Grade 12 or equivalent NQF Level 4 Qualification.

Preferred

Business Administration and / or Secretarial Qualification.

WORK EXP