Technical Admin & Customer Support Coordinator

MyCareerCraft; Randburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

MyCareerCraft in Randburg, Gauteng seeks an organized Admin Assistant to support the Technical Department. You will handle general admin tasks, answer calls, manage the ticketing workflow, and liaise between customers and the technical team.

Ideal applicants have Matric and 1–2 years in admin, with attention to detail and strong data handling. The role involves bookings and confidentiality, contributing to service improvements and teamwork.

Qualifications

• Matric required.
• 1-2 years admin role experience.
• Experience in a Technical Support admin.
• Attention to detail.
• Data handling skills.
• Admin skills.
• Friendly and helpful demeanor.
• Client service.

Responsibilities

• Provide general administrative support to the Technical Department.
• Assist colleagues with administrative tasks and perform all administrative duties.
• Scan, upload and file documents.
• Sort and distribute mail.
• Answer, forward and screen phone calls.
• Coordinate and manage the ticketing process within the Technical Department.
• Act as liaison between customers and the Technical Department.
• Track progress and provide continuous feedback to customers.
• Provide excellent customer service when dealing with customers and suppliers.
• Attend to travelling and accommodation bookings and processes.
• Be an active member of the technical team.
• Respect the need for confidentiality when processing personal/customer data.
• Support company-wide initiatives to improve service levels to our customers.
• Utilise continuous improvement mindset and assist in identifying opportunities to improve processes.

Skills

Attention to detail

Data handling

Admin skills

Friendly and helpful demeanor

Client service

1-2 years admin experience

Phone handling

Ticketing system

Education

Matric

Tools

Ticketing system

Job description

MyCareerCraft in Randburg, Gauteng seeks an organized Admin Assistant to support the Technical Department. You will handle general admin tasks, answer calls, manage the ticketing workflow, and liaise between customers and the technical team.

Ideal applicants have Matric and 1–2 years in admin, with attention to detail and strong data handling. The role involves bookings and confidentiality, contributing to service improvements and teamwork.