Technical Account Manager: Customer Success & Technical Ops

Ontec; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Ontec in Cape Town is looking for a dedicated individual to manage customer operations and enhance their experience through technical and financial oversight. This role involves supporting customers with contracted services, ensuring systems uptime, and fostering long-term relationships. Ideal candidates should be proactive problem solvers and effective communicators, capable of managing an account portfolio and providing exceptional service delivery.

Responsibilities

• Support customers based on products and services contracted as per SLA.
• Plan and meet SLA response times.
• Conduct Customer Training to customer satisfaction.
• Monitor and maintain uptime of all systems.
• Build long-term relationships with new and existing customers.
• Manage account portfolio and meet financial objectives.
• Provide business, technical, and product knowledge in support of customer solutions.

Job description

Ontec in Cape Town is looking for a dedicated individual to manage customer operations and enhance their experience through technical and financial oversight. This role involves supporting customers with contracted services, ensuring systems uptime, and fostering long-term relationships. Ideal candidates should be proactive problem solvers and effective communicators, capable of managing an account portfolio and providing exceptional service delivery.