Technical Account Manager: Customer Success & Technical Ops

Ontec; Cape Town; Sur place; ZAR 300 000 - 500 000; Plein temps

Résumé du poste

Ontec in Cape Town is looking for a dedicated individual to manage customer operations and enhance their experience through technical and financial oversight. This role involves supporting customers with contracted services, ensuring systems uptime, and fostering long-term relationships. Ideal candidates should be proactive problem solvers and effective communicators, capable of managing an account portfolio and providing exceptional service delivery.

Responsabilités

• Support customers based on products and services contracted as per SLA.
• Plan and meet SLA response times.
• Conduct Customer Training to customer satisfaction.
• Monitor and maintain uptime of all systems.
• Build long-term relationships with new and existing customers.
• Manage account portfolio and meet financial objectives.
• Provide business, technical, and product knowledge in support of customer solutions.

Description du poste

Ontec in Cape Town is looking for a dedicated individual to manage customer operations and enhance their experience through technical and financial oversight. This role involves supporting customers with contracted services, ensuring systems uptime, and fostering long-term relationships. Ideal candidates should be proactive problem solvers and effective communicators, capable of managing an account portfolio and providing exceptional service delivery.