Team Manager, Financial Services Contact Centre

Sigma Connected Group; Cape Town; Presencial; ZAR 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Employee Assistance Program (EAP)

Annual awards

Shuttle services

On-site nurse

Descripción de la vacante

Sigma Connected Group in Woodstock, Cape Town, is seeking a Team Manager to lead, develop, and inspire Advisors while driving operational excellence and customer outcomes. This office-based role offers engagement in an award-winning environment.

You will coach, monitor performance, ensure SLAs, and partner with stakeholders to deliver top-tier service. Join a company committed to people development and impactful customer experiences.

Formación

• Financial services experience is essential.

Responsabilidades

• Lead, coach, and develop a team of Advisors to achieve and exceed performance targets.
• Foster a high-performance culture focused on accountability, engagement, and continuous improvement.
• Conduct regular coaching sessions, feedback discussions, and performance reviews.
• Monitor team productivity, quality, attendance, and adherence to operational standards.
• Identify performance gaps and implement effective action plans to drive improvement.
• Support employee development through career planning, coaching, and mentoring.
• Resolve people-related matters, including attendance concerns, performance management, and employee relations issues.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Build strong relationships with internal stakeholders and support the delivery of client service level agreements (SLAs).
• Drive customer-focused behaviours and a culture of excellence across the team.

Conocimientos

Financial services experience

Leadership in BPO

Coaching and development

Contact centre experience

Performance management

Strong communication

SLA knowledge

Problem-solving

MS Office

Resilience in fast-paced env

Herramientas

Microsoft Office

Descripción del empleo

Sigma Connected Group in Woodstock, Cape Town, is seeking a Team Manager to lead, develop, and inspire Advisors while driving operational excellence and customer outcomes. This office-based role offers engagement in an award-winning environment.

You will coach, monitor performance, ensure SLAs, and partner with stakeholders to deliver top-tier service. Join a company committed to people development and impactful customer experiences.