Team Leader, Universal Banking

Standard Bank of South Africa Limited; Knysna; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading South African bank is seeking a Team Manager to develop a strong client-focused culture. The role involves providing strategic direction, ensuring compliance, and enhancing customer satisfaction. The ideal candidate will have extensive experience in Personal and Private Banking, with a proven track record in managing client relationships and leading sales teams. This position demands a passion for delivering high-quality service and achieving financial targets.

Qualifications

• Extensive experience in Personal and Private Banking.
• 5-7 years proven front-line banking experience.
• Strong knowledge of retail and business banking products.

Responsibilities

• Provide strategic direction to the team.
• Ensure adherence to regulatory requirements.
• Develop strategies to enhance customer satisfaction.

Skills

Client relationship management

Banking solutions delivery

Sales team leadership

Compliance understanding

Market trend analysis

Job description

Overview

Business Segment: Personal & Private Banking

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers.

Responsibilities

• Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.
• Operational Excellence and Compliance: Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.
• Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high-level engagements to achieve financial and performance targets.

Qualifications

Required Experience

• Extensive experience in Personal and Private Banking, including managing client relationships, delivering tailored banking solutions, and meeting diverse client needs.
• 5–7 years of proven front-line banking experience, with expertise in client interactions, transaction management, compliance, and resolving complex queries.
• Strong knowledge of retail and business banking products, cross-selling strategies, and advising clients on achieving financial goals through tailored solutions.
• Experienced in leading and managing sales teams, including setting targets, driving performance, coaching, and implementing sales strategies to achieve organizational objectives.

Additional Information

• Articulating Information &Providing Insights
• Challenging Ideas & Convincing People
• Following Procedures
• Generating Ideas
• Making Decisions & Producing Output
• Showing Composure
• Banking Process & Procedures
• Client Acceptance & Review