Team Leader: Fraud

JVR Software; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

JVR Software in Cape Town is seeking a Team Leader for its Fraud department to guide frontline agents and strengthen risk controls.

You will monitor live queues, ensure SLAs are met, and drive productivity through hands-on management while coaching staff in fraud risk management. The role emphasizes training, reporting, and continuous improvement of prevention, detection and resolution efforts.

Qualifications

• Matric is required.
• Recent Team Leader experience in a financial services environment is essential.
• Experience in coaching and mentoring team members is essential.
• Experience of fraud in financial services would be advantageous.

Responsibilities

• Minimize fraud losses in line with target range.
• Monitor live queues to meet SLAs for each Fraud Function.
• Ensure productivity is optimized through hands-on management and best practices.
• Ensure staff are trained in all areas of fraud risk management.
• Manage employees with communication, feedback, motivation and company behaviours.
• Handle internal and external customer compliments and complaints.
• Accurate reporting and weekly presentation of team performance.
• Ensure company policies and procedures are communicated to the team.
• Meet daily, weekly and monthly targets for Prevention, Detection, Resolution and Inbound.

Skills

Team Leadership

Coaching & Mentoring

Fraud Experience

Education

Matric

Job description

Our client has an opportunity available for a Team Leader in the Fraud department.

Requirements

• Matric
• Recent successful Team Leader experience in a financial services environment- essential.
• Experience in coaching and mentoring team members- essential.
• Experience of fraud in financial services would be advantageous.

Responsibilities

• Minimize Fraud losses in line with target range.
• Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.
• Ensure productivity is optimized through hands-on management of their team and introduction of best practices.
• Ensure that all staff are trained and skilled in all areas of fraud risk management.
• Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.
• Handle Internal and external customer services compliments, complaints.
• Accurate reporting and preparation and presentation of team performance at weekly operational review meetings.
• Ensure company policies and procedures are communicate to the team.
• Ensure that daily, weekly and monthly targets are met for Prevention, Detection, Resolution and Inbound