Fraud Team Lead - Financial Services

JVR Software

Cape Town

In loco

ZAR 360.000 - 540.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

JVR Software in Cape Town is seeking a Team Leader for its Fraud department to guide frontline agents and strengthen risk controls.

You will monitor live queues, ensure SLAs are met, and drive productivity through hands-on management while coaching staff in fraud risk management. The role emphasizes training, reporting, and continuous improvement of prevention, detection and resolution efforts.

Competenze

Matric is required.
Recent Team Leader experience in a financial services environment is essential.
Experience in coaching and mentoring team members is essential.
Experience of fraud in financial services would be advantageous.

Mansioni

Minimize fraud losses in line with target range.
Monitor live queues to meet SLAs for each Fraud Function.
Ensure productivity is optimized through hands-on management and best practices.
Ensure staff are trained in all areas of fraud risk management.
Manage employees with communication, feedback, motivation and company behaviours.
Handle internal and external customer compliments and complaints.
Accurate reporting and weekly presentation of team performance.
Ensure company policies and procedures are communicated to the team.
Meet daily, weekly and monthly targets for Prevention, Detection, Resolution and Inbound.