Team Leader

AtripleA recruitment & temps; Pretoria; On-site; ZAR 334,800 - 446,400; Full time

Job summary

A recruitment agency in Pretoria is seeking a Team Leader to assist their call center in achieving sales targets. This role involves monitoring team performance, managing lead allocation, and ensuring client satisfaction. Ideal candidates should have a Matric qualification, be RE 5 certified, and possess 3 years of experience in the insurance industry. Join a dynamic team offering growth potential and the opportunity to make a significant impact in the sales environment.

Qualifications

• Minimum 3 years experience in the Insurance Industry.
• Registration as a Fit and Proper Representative is mandatory.
• Experience in Category A and B1 is required.

Responsibilities

• Assist with achieving sales targets and performance monitoring.
• Manage lead allocation and ensure call center functionality.
• Market insurance products and attend to client queries.

Skills

Sales performance monitoring

Client relations management

Team leadership

Direct marketing knowledge

Education

Matric

RE 5

Qualification as per FSB list

Job description

Our client in the Insurance industry is looking for a Team Leader to assist the call center in attaining sales targets.

Key Responsibilities

1. Achievement of sales (TCF)
   • Assist with direct marketing sales processes, targets and team
   • Contribute towards sales policies & procedures.
   • Monitor the performance of staff
   • Gather information on complaints and provide feedback to necessary parties
   • Assist in compiling of statistics
   • Assist with client queries
   • Monitor direct marketing campaign and measure results and assist with the implementation
   • Assist non-performers
   • Recommend possible incentives
   • Assist in enforcing discipline
2. Responsible for Lead loading / allocation
   • Ensure the call center is provided with leads. (Daily, weekly and monthly)
   • Keeping record of leads loaded
   • Ensure that internal dialer is loaded and monitored as per business needs
3. Market products and achieve sales target (TCF)
   • Sell policies (in and out bound)
   • Apply product knowledge
   • Capture policy on system
   • Attend to client queries
   • Process amendments on policies
   • Responsible for own policy retention

Requirements

• Matric
• Recognized Qualification as per the FSB list of Recognized Qualifications
• RE 5
• Registration as a Fit and Proper Representative
• 3 Years' Experience in the Insurance Industry
• Experience in Category A and B1

Send your CV and latest pay slip to [e-mail]

ATripleA Recruitment and Temps

www.aaaa.co.za