Talent Pool | Universal Advisor Thaba Nchu/Botshabelo

FirstRand Bank Limited; Thaba Nchu 16; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank Limited is seeking a Universal Advisor in Thaba Nchu to deliver seamless banking support, drive digital adoption, and offer compliant financial solutions in a high-volume environment. You will engage walk-in and existing customers with a focus on ethical guidance and service excellence.

The role emphasizes customer-centric sales, accurate record-keeping, and staying updated on product knowledge to meet FAIS and TCF standards. Training and growth opportunities are provided.

Qualifications

• Grade 12/ NQF Level 4 is essential.
• NQF Level 5 Certificate in Banking, Business Admin, Customer Service or related FAIS-recognised field preferred.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to needs.
• Educate customers on the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise: How can we help you?
• Analyze customer data and provide appropriate financial advice aligned to goals and FAIS requirements.
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.
• Demonstrate empathy and high compliance awareness.

Skills

Client focus

Communication

Adaptability

Problem solving

Sales orientation

Ethical advice

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking / Business Admin / Customer Service

Job description

Job Description Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. As part of our Universal Advisor Talent Pool for Thaba Nchu/Botshabelo, your profile will be considered for future opportunities across FNB Points of Presence (POP) locations within the Thaba Nchu/Botshabelo or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions. As part of our FNB Points of Presence (POP) team, you will work alongside exceptional talent in an inclusive and collaborative environment.

This role is focused on delivering a seamless customer experience, assisting customers with their banking needs, driving digital adoption, and providing appropriate banking solutions through professional and efficient service. As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to both walk-in and existing customers within a high-volume banking environment. You will engage customers across a range of service and transactional needs, promote digital and self-service channels, and ensure that every interaction is value-driven, ethical, and aligned with FAIS, FICA, Treating Customers Fairly (TCF) principles and FNB governance standards.

Now's the time to imagine your potential in a team where you can become the best version of yourself.

Please note: Opportunities within this talent pool may include permanent, fixed-term contract, and hourly rate contract positions, depending on business requirements and operational needs. Inclusion in the talent pool does not guarantee immediate placement but ensures your profile is considered for suitable opportunities as they become available.

As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, sales capability, relationship-building skills, and passion for helping customers achieve their financial goals can make a meaningful impact. Now’s the time to imagine your potential in a team where you can become the best version of yourself. We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

• You can be a match if you are: Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 31/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.