Talent Pool | Branch Advisor Bloemfontein

FirstRand Bank Limited; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Opportunities to build relationships

Challenging working environment

Personal and professional growth

Brand ambassador opportunities

Job summary

FirstRand Bank Limited in Bloemfontein is actively seeking to grow its branch advisory team. The Branch Advisor role focuses on delivering compliant financial advice, building lasting client relationships, and guiding customers to suitable banking solutions in a high-volume branch setting.

Candidates should have Grade 12 or higher and 1–3 years in customer-facing financial services. The role emphasizes FAIS, FICA, and TCF compliance, with opportunities for personal and career growth within the

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS fields.
• 1–3 years in customer-facing roles within financial services.

Responsibilities

• Build and manage long-term client relationships.
• Provide compliant, professional financial advice.
• Educate customers on banking platforms and products.
• Achieve individual and branch targets.
• Maintain accurate client records and documentation.
• Ensure interactions follow FAIS, FICA, TCF, and governance standards.
• Stay updated on industry trends and product knowledge.
• Manage leads and referrals with timely follow-ups.

Skills

Client focus

Ethical advice

Communication skills

Interpersonal skills

Persuasive sales

Planning & organization

Attention to detail

Compliance awareness

Education

Grade 12 / NQF4

NQF5 Banking / Admin / Customer Service FAIS

Job description

Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

As part of our Branch Advisor Talent Pool for Bloemfontein, your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung region or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions.

The Branch Advisor role is a critical client-facing position responsible for providing compliant, professional financial advice to both walk-in and existing clients within a high-volume branch environment. The role focuses on understanding clients' financial needs, recommending appropriate banking and financial solutions, managing client relationships, and ensuring all interactions align with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance standards.

Responsibilities

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
• Educate customers to the correct Banking platform aligned with their needs
• Connect with our customers by living up to our brand promise of "how can we help you?" at all times
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner
• Take accountability for your own performance, personal and career development
• Show empathy to customers
• Stay updated on industry trends and product knowledge
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualifications and Experience

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognised by FAIS
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

Benefits

• Opportunities to build relationships as part of a dynamic team
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador

Ideal Candidate Profile

• Client-focused and have an ethical approach to advice
• Enjoy solving problems
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date: 15/11/26

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.