Talent Pool | Community Advisor Talent Pool for the Schweizer-Reneke Cluster

FirstRand Bank Limited; Lichtenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Dynamic team environment

Career growth opportunities

Brand ambassador for local market

Challenging working environment

Job summary

FirstRand Bank Limited invites you to join our POP Talent Pool as a Community Advisor. The role focuses on compliant sales and service, assisting customers with banking needs, driving digital adoption, and providing suitable banking solutions with professional service.

You will engage customers across service and transactional needs, promote digital channels, and ensure ethical, compliant interactions while supporting local markets and growth within a dynamic team.

Qualifications

• Understanding of FAIS, TCF and client-centric advice principles.
• Proven ability to meet sales, service and compliance targets.
• Experience in customer-facing environments within financial services is preferred.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers.
• Promote digital and self-service channels to customers.
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.
• Ensure interactions are ethical and aligned with governance standards.

Skills

FAIS knowledge

TCF awareness

Sales targets

Customer service

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Admin

Job description

Hello Future Community Advisor. Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

As part of our Community Advisor Talent Pool for the Schweizer-Reneke Cluster, your profile will be considered for future opportunities across FNB Points of Presence (POP) locations within the Schweizer-Reneke region. Whether you are based in: Schweizer-Reneke, Christiana, Bloemhof, Wolmaransstad, Delareyville, Sannieshof, Ottosdal or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa's leading financial institutions.

As part of our FNB Points of Presence (POP) team, you will work alongside exceptional talent in an inclusive and collaborative environment. This role is focused on delivering a seamless customer experience, assisting customers with their banking needs, driving digital adoption, and providing appropriate banking solutions through professional and efficient service.

As a Community Advisor, you will be responsible for delivering compliant sales and service solutions to both walk-in and existing customers within a high-volume banking environment. You will engage customers across a range of service and transactional needs, promote digital and self-service channels, and ensure that every interaction is value-driven, ethical, and aligned with FAIS, FICA, Treating Customers Fairly (TCF) principles and FNB governance standards.

Now's the time to imagine your potential in a team where you can become the best version of yourself.

Please note: Opportunities within this talent pool may include fixed-term contract, and hourly rate contract positions, depending on business requirements and operational needs. Inclusion in the talent pool does not guarantee immediate placement but ensures your profile is considered for suitable opportunities as they become available.

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch). As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, sales capability, relationship-building skills, and passion for helping customers achieve their financial goals can make a meaningful impact.

We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner. Take accountability for your own performance, personal and career development. Show empathy to customers. Stay updated on industry trends and product knowledge. Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles
• Proven ability to meet sales, service, and compliance targets

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

You can be a match if you are:

• Client-focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results-driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 31/10/26

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group's purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.