Talent Pool | Branch Advisor Bloemfontein

FirstRand Bank India; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank in Bloemfontein is building a Branch Advisor talent pool to support walk-in and existing clients with compliant financial advice in a high-volume branch. The role focuses on understanding client needs, recommending banking solutions, and building strong relationships.

Join a team that values ethics, service, and growth, with opportunities across Mangaung region as openings arise. A strong customer-service mindset is essential.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Admin or related fields
• 1–3 years in customer-facing environments within financial services

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Educate customers on the correct Banking platform for their needs.
• Engage with customers by living the brand promise of asking, how can we help you?
• Analyze customer data to provide suitable financial advice aligned to goals.
• Maintain accurate client records and documentation.
• Achieve individual and branch sales and service targets.
• Conduct yourself ethically and take accountability for performance.

Skills

FAIS Knowledge

Customer Service

Relationship Building

Sales Targets

Education

Grade 12/NQF4

NQF5 Banking

Tools

CRM Software

Job description

Job Description

Hello Future Branch Advisor

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

As part of our Branch Advisor Talent Pool for Bloemfontein, your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung region or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa’s leading financial institutions.

The Branch Advisor role is a critical client-facing position responsible for providing compliant, professional financial advice to both walk-in and existing clients within a high-volume branch environment. The role focuses on understanding clients’ financial needs, recommending appropriate banking and financial solutions, managing client relationships, and ensuring all interactions align with FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance standards.

As a valued member of our talent pool, you may be considered for future opportunities where your customer service expertise, relationship-building skills, and passion for helping clients achieve their financial goals can make a meaningful impact.

Now’s the time to imagine your potential in a team where you can become the best version of yourself. We look forward to connecting with you as suitable opportunities become available and supporting your next career step with FNB.

Are you someone who can:

• Build and manage long-term client relationships to support retention and growth

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.

• Educate customers to the correct Banking platform aligned with their needs.

• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.

• Analyzecustomerdata andprovide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements

• Maintain accurate and complete client records and documentation

• Achieve individual and branch sales and service targets

• Conduct yourself in an ethical manner.

• Takeaccountability foryour ownperformance, personal and career development.

• Show empathytocustomers.

• Stay updated on industry trends and product knowledge.

• Manage leads, referrals, and client follow-ups within agreed turnaround times

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4

• Preferred Qualification: NQF Level 5 Certificate inBanking, Business Administration,
  Customer Service, or related fields recognized by FAIS

• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

You will be an ideal candidate if youpossess the following:

• Strong understanding of FAIS, TCF, and client-centric advice principles

• Proven ability to meet sales, service, and compliance targets

You will have access to:

• Opportunities tobuild relationships as part of a dynamicteam.

• A challenging working environment

• Personal and professional growth

• Opportunities tohave an impactona local market as a brandambassador.

You can be a match if you are:

• Client-focused andhave anethical approach to advice

• Enjoy solving problems.

• Persuasive selling skills

• Agile and Flexible

• Strong communicationand interpersonal skills

• Results-driven with strong planning and organization skills

• Attention to detail and high compliance awareness

• Ability to work independently and within a team

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

31/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.