Systems Engineers (Tier 1, 2, & 3)

IPT; Centurion; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive market-related salary

Retirement Annuity

Risk Benefits

Structured growth environment

Job summary

A leading IT services company based in Centurion, Gauteng, is looking for IT professionals for various levels in their Systems Engineering team. The role offers opportunities for growth through a structured development framework and emphasizes ownership of client environments. Candidates will manage technical tasks, maintain service excellence, and pursue certifications that align with IPT’s standards. A full-time entry-level position, ideal for both new graduates and seasoned professionals seeking to advance their careers.

Qualifications

• Entry-level position in IT requiring a passion for technology and willingness to learn.
• Mastery of the IPT products and service catalog expected.
• Active pursuit of relevant certifications as part of professional development.
• Knowledge of backups, storage, and endpoint protection.

Responsibilities

• Maintain service delivery with a 90% ticket timeliness target.
• Develop understanding of IPT products and services.
• Manage Office 365 licenses and ensure client compliance.
• Assist in creating action plans during QBR cycles.

Skills

Windows Server & Desktop environments

Microsoft Azure architecture and management

Switching, Routing, Firewalls, and VLANs

Active Directory (AD) and Entra ID (Azure AD)

Backup and Storage solutions

Endpoint protection and security best practices

RMM tools (specifically N‑Central)

Tools

N-Central

Job description

Overview

We are looking for talented IT professionals to join our technical team at IPT. Whether you are starting your journey or are a seasoned industry veteran, we have a place for you in our tiered Systems Engineering structure. We are hiring across the board for Tier 1, Tier 2, and Tier 3 engineers who are ready to take ownership of client environments and drive technical excellence.

The Levels

We are looking for candidates to fill the following distinct tiers based on experience:

Core Responsibilities (All Tiers)

• Service Excellence: Maintain high-quality service delivery with a target of 90% ticket timeliness and strict adherence to 98% SLA on response and resolution times.
• Technical Stewardship: Develop a comprehensive understanding of IPT products and services. You will be expected to master the features, capabilities, and technical details of our service catalog.
• System & Agreement Management: Ensure accurate agreement allocations and contribute to up-to-date Quarterly Business Review (QBR) reporting. You will assist in creating action plans to address any shortcomings found during review cycles.
• Environment Housekeeping: Take ownership of client hygiene and compliance. This includes managing Office 365 licenses, maintaining N‑Central agents, ensuring endpoint protection is active, managing Asset CIs, and verifying backups are running as per the client agreement.
• Continuous Development: Actively pursue and attain required certifications as outlined in the IPT Systems Engineer Development Framework.

Technical Skills Matrix

• Operating Systems: Windows Server & Desktop environments.
• Cloud Services: Microsoft Azure architecture and management.
• Networking: Switching, Routing, Firewalls, and VLANs.
• Identity Management: Active Directory (AD) and Entra ID (Azure AD).
• Data Protection: Backup and Storage solutions.
• Security: Endpoint protection and security best practices.
• Monitoring: RMM tools (specifically N‑Central) and alert management.

Distinctions by Tier

Tier 1 (The Foundation)

• Focus: Routine maintenance, first-line support, and basic troubleshooting.
• Goal: Learning the IPT “way,” mastering the basic toolsets, and closing standard tickets efficiently.

Tier 2 (The Core)

• Focus: Complex administration, project implementation, and server-level troubleshooting.
• Goal: Handling escalations from Tier 1, managing client projects, and ensuring system health and stability.

Tier 3 (The Expert)

• Focus: High-level solution design, critical escalation handling, and strategic consulting.
• Goal: Acting as the final point of escalation, designing resilient infrastructure, and mentoring junior staff.

What We Offer

• Salary: Competitive market-related salary based on skills and experience.
• Benefits: Retirement Annuity and Risk Benefits included.
• Growth: A structured environment with a clear Systems Engineer Development Framework to help you advance your career.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Additional Information

Referrals increase your chances of interviewing at IPT by 2x.

We are located in the Johannesburg Metropolitan Area. This position is based in Centurion, Gauteng, South Africa.