Systems Engineer

Atlas Technica; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Atlas Technica in Johannesburg seeks a Systems Engineer to join the Support team. This highly technical role offers career development as you work with other systems engineers in a collaborative environment.

You will provide IT support, manage tickets, document processes, and follow strict change control procedures, supporting a portfolio of hedge funds and investment clients. The role is remote with occasional onsite expectations in South Africa and requires 2 years of IT experience and strong

Qualifications

• 2 years of IT experience in desktop support or systems engineering.
• Experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD).
• Strong verbal and written communication skills.
• Experience in MSP environment preferred.

Responsibilities

• Perform IT Support services to users
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Skills

IT Support

Desktops & Endpoints

Communication skills

MS 365 admin

Tools

Microsoft 365 Suite

Azure AD

Citrix XenApp

VMware/Hyper-V

Sophos endpoint

ConnectWise

Job description

Reports to: Client Technology Manager

Department: Support

Location/Type: Remote - Johannesburg, South Africa

Status: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

Position Name: Systems Engineer

Reports to: Client Technology Manager

Department: Support

Location/Type: Remote - Johannesburg, South Africa

Status: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Position Overview

We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with other Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth.

Responsibilities

• Perform IT Support services to users
• Use of a ticketing system to manage support queries
• Maintain documentation and comply with rules and guidelines of the organization
• Adherence to strict change control procedures

Requirements

• 2 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
• End-User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
• Strong verbal and written communication skills
• Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar products for endpoint threat management
• Basic understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls
• Experience working in an MSP environment
• The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment.

Desirable Qualities

• Financial industry experience, including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Exposure to/ability to support workloads in Azure or AWS
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than a basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.