Systems Coordinator

talentCru; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

talentCru is seeking an experienced Systems Coordinator in Gauteng to manage IT and system support across warehouses and distribution operations. The role focuses on hands-on IT troubleshooting, Shop5 administration, and Voice Console support to ensure smooth daily operations.

The ideal candidate will have strong customer service, network troubleshooting, and end-user support skills, with a background in hardware/software maintenance and Microsoft Office applications.

Qualifications

• Grade 12 or NQF4 equivalent.
• IT Diploma or degree advantageous.
• Technical understanding of different computer systems, operating systems, and applications.
• Knowledge of hardware and software troubleshooting.
• Computer security knowledge.
• Knowledge of Shop 5, Cognos, Windows, B3, and Voice Console WMS.
• Computer literate (MS Office).

Responsibilities

• IT Support: collect and issue equipment, investigate missing/damaged equipment, configure handheld and RF scanners, ensure printers are added and replaced, diagnose and resolve software- and network-related issues, provide end-user support on MS Office applications.
• System Support: ensure daily Shop5 backups, add/delete users, set up users per job descriptions, resolve system problems including dispatch errors, support Voice Console, adjust Shop5 settings.
• Operations Support: monitor SMASA user setups, monitor printer usage, maintain printer maintenance kit status, send reports, issue picker tickets, train on voice picking.

Skills

Customer service

IT support

End-user support

Network troubleshooting

Printer maintenance

Education

Grade 12 / NQF4

IT Diploma or degree

Tools

Shop5

Cognos

Windows

Voice Console

MS Office

RF scanners

Printer management

B3

Job description

Job Opportunity: Systems Coordinator

A specialist warehouse and distribution company has an exciting opportunity for an experienced, customer service-oriented Systems Coordinator in Gauteng.

Responsibilities

1. IT Support:
   Collect and issue equipment
   Investigate missing/damaged equipment
   Configure handheld and RF scanners
   Ensure printers are added and replaced
   Diagnose and resolve software-related issues
   Diagnose and resolve network-related problems
   Perform technical and network support on all PCs, printers, handheld scanners, and RF terminals in the DC, Export, and Return Centre
   Provide end-user support on Microsoft Office Applications
2. System Support:
   Ensure daily systems (Shop5) backup is done
   Provide user support on Shop5
   Add new users (staff requisitions) and delete old users (termination forms)
   Ensure user setup on the system matches job descriptions
   Resolve any system-related problems including dispatch errors
   Ensure user support on the Voice system (Voice Console)
   Resolve problems related to Voice picking
   Make changes on the system (Shop5)
3. Operations Support:
   Monitor user setups (run all SMASA users on COGNOS)
   Monitor printer page usage and keep records
   Maintain printer maintenance kit status
   Send all necessary reports on time (daily equipment, late picks reports)
   Issue pickers tickets during break time
   Facilitate picker training on voice picking

Profile

The Systems Coordinator is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers such as servers.

Minimum Requirements

1. Grade 12 or NQF4 equivalent qualification
2. IT Diploma or degree advantageous
3. Technical understanding of different computer systems, operating systems, and applications
4. Knowledge of hardware and software troubleshooting
5. Computer security knowledge
6. Knowledge of Shop 5, Cognos, Windows, B3, and Voice Console WMS
7. Computer literate (MS Office)