Supervisor: Foreman - Motus Menlyn Multifranchise

Motus corporation; Pretoria; Vor Ort; ZAR 240.000 - 320.000; Vollzeit

Zusammenfassung

Motus corporation seeks a capable Foreman to lead the service department. You will recruit, mentor, and supervise technicians, ensuring compliance with safety and warranty policies while maintaining high-quality repairs. The role requires strong leadership, organizational skills, and a focus on training and performance reviews.

You will coordinate daily operations, monitor productivity, manage shop conditions, and foster teamwork across departments to deliver excellent service experiences.

Qualifikationen

• Must be a qualified technician.
• Must have workshop Foreman experience.
• Experience with Hyundai, Kia & Tata is advantageous.

Aufgaben

• Recruit, hire and motivate qualified service technicians.
• Assist technicians in developing their skills.
• Ensure compliance with regulations affecting service operations (e.g., hazardous waste disposal, OHSA Right-to-Know).
• Ensure compliance with manufacturer warranty and policy procedures.
• Ensure department staff receive manufacturer training.
• Conduct regular performance reviews for technicians.
• Assign repairs fairly and monitor progress of each repair order.
• Provide technical support to technicians and ensure accurate charging of repairs.

Kenntnisse

Qualified Technician

Foreman experience

People management

Safety compliance

Jobbeschreibung

The responsibilities of a Foreman include the following tasks:

• Recruits hire and motivate qualified service technicians.


• Assists technicians in developing their skills.


• Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.


• Understands and ensures compliance with manufacturer warranty and policy procedures.


• Ensures that all department employees receive appropriate manufacturer training.


• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.


• Ensures that all repairs are assigned to technicians in an equal and fair manner.


• Provides technical support for technicians when necessary.


• Ensures repairs are charged out correctly.


• Checks progress of each repair order throughout the day.


• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.


• Road tests vehicles to quality-check work performed.


• Accounts for all documents; ensures that none are missing, and all are processed correctly.


• Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.


• Handles all customer complaints within 24 hours, informing other managers as appropriate.


• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.


• Monitors technicians' daily productivity reports and corresponding payroll records.


• Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.


• Ensures the proper care, storage, and inventory of special tools.


• Keeps abreast of new equipment and tools available and recommends purchases.


• Fills in for service advisor and dispatcher when necessary.


• Attends manager's meetings as requested.


• Strives for harmony and teamwork within the department and with all other departments.


• Maintains a safe work environment.


• Maintains professional appearance.


• Other tasks as assigned.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Qualified Technician


• Must have workshop Foreman experience


• Hyundai, Kia & Tata Experience advantageous