Student Advisor: Salt River Campus

NewBridge Graduate Institute; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

NewBridge Graduate Institute in Cape Town invites applications for a Student Advisor to guide prospective students through the higher education journey, from initial enquiry to enrolment. You will engage with prospects, advise on programmes, and deliver exceptional student experiences.

You will also represent the institute at open days, school visits, and promotional events, maintain accurate CRM records, and collaborate with academic and support teams to meet enrolment targets.

Qualifications

• Completed tertiary qualification is required.
• Driver’s license with access to a personal vehicle (compulsory).
• Willingness to work extended hours during peak registration periods and events.
• Strong communication and customer-service mindset.

Responsibilities

• Engage with enquiries and guide prospective students through the enrolment journey.
• Represent NewBridge Graduate Institute at open days, school visits, and exhibitions.
• Maintain accurate records in the campus CRM and track leads, applications, and registrations.
• Collaborate with academic and support teams to ensure a seamless admissions experience.
• Attend weekly sales meetings and contribute to target achievement.

Skills

Interpersonal communication

Customer engagement

Time management

Relationship building

Target-driven

Presentation skills

Education

Completed tertiary qualification

Tools

CRM Information System

Job description

Are you passionate about helping students achieve their educational and career goals?

As a Student Advisor, you will play a vital role in guiding prospective students through their higher education journey. You will engage with enquiries, build meaningful relationships with prospective students, provide expert advice on our programmes, and assist applicants through every stage of the enrolment process. Your ability to understand students' aspirations, match them with the right qualification, and deliver an exceptional student experience will contribute directly to achieving enrolment targets.

Beyond recruitment, you will represent NewBridge Graduate Institute at open days, school visits, career exhibitions and promotional events, while maintaining accurate records and delivering excellent customer service. You will work closely with academic and support teams to ensure every prospective student receives professional guidance and a seamless admissions experience.

If you are passionate about education, thrive in a target-driven environment, enjoy building relationships, and want to make a meaningful difference in students' lives while being part of a dynamic and growing institution, we would love to hear from you.

Key Responsibilities

School Engagement

• Secure and deliver high-energy presentations at targeted schools, distribute campus brochures and interest cards, and represent the brand at career expos and other stakeholder events.

Communication & Follow-Up

• Meet daily, weekly, and monthly calling and WhatsApp targets to generate leads, conduct engaging interviews with prospective students, and support follow-up actions to convert interest into applications and registrations.

Sales Process Management

• Update and manage the campus CRM Information system to track leads and sales activities, ensuring all processes align with the campus sales and marketing plan.

Collaboration & Reporting

• Attend weekly campus sales meetings, report on sales activities against set targets, and participate in ongoing training and coaching sessions to enhance product knowledge and sales techniques.

Brand Positioning & School Targeting

• Strategically position the NewBridge Graduate Institute brand within assigned target schools, establishing and nurturing relationships with key stakeholders.
• Identify and target schools to maximize outreach, ensuring robust database collection and management.

Event & Campaign Management

• Conduct high-energy school presentations and represent the institute professionally at career fairs and other school events.
• Implement and manage SMS and WhatsApp campaigns to engage prospective students, ensuring the conversion of booked appointments into actual school arrivals.

Interview & Conversion Process

• Execute dynamic interviews with prospective students, converting interest into completed applications and registrations.
• Maintain detailed knowledge of all institutional programmes, module compositions, pricing structures, and bursary offerings to effectively market these benefits to students and their parents.

Operational & Reporting Duties

• Adhere to established reception protocols and use the CRM Information system to manage sales processes and track performance against key targets (database collection, calls, bookings, follow-ups, applications, and registrations).
• Participate in weekly campus sales meetings to report on activity, discuss challenges, and collaboratively develop solutions, while also supporting sports and social activities to foster student engagement.
• Attend ongoing training and coaching sessions to continuously improve product knowledge and sales techniques.

Skills And Competencies

• Excellent interpersonal and communication skills with the ability to build and maintain effective relationships.
• Target-driven, friendly, and methodical, with the capacity to work accurately under pressure.
• Strong time management and organizational skills.
• Ability to work collaboratively with diverse teams and adapt to changing priorities.

Requirements

• Completed tertiary qualification.
• A valid driver’s license and access to a personal vehicle (compulsory).
• Standard working hours are Monday to Friday from 08:00 to 16:30.
• Willingness to work extended hours during peak registration periods and at events such as Open Days and Information Evenings.