Strategic Service Controller – Major Accounts

AtripleA recruitment & temps; Johannesburg; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is seeking a Service Controller for Major Accounts in Johannesburg. The role involves maintaining service schedules, scheduling technician visits, and ensuring customer satisfaction with service processes through effective communication and support. Candidates should possess a Grade 12 qualification, relevant call centre experience, and strong computer skills. This position is essential for improving service efficiency and ensuring compliance with company standards.

Qualifications

• Grade 12 qualification is a must.
• Experience in call centre service administration for at least 1 year.
• Relevant computer skills including email, Excel, Word, and PowerPoint.

Responsibilities

• Maintain the service schedule on ADP accurately.
• Schedule services with contract customers.
• Ensure all services are completed within manufacturer specifications.

Skills

Call centre experience

Computer skills (Excel, Word, PowerPoint)

Ability to work under pressure

Education

Grade 12

Job description

A leading recruitment agency is seeking a Service Controller for Major Accounts in Johannesburg. The role involves maintaining service schedules, scheduling technician visits, and ensuring customer satisfaction with service processes through effective communication and support. Candidates should possess a Grade 12 qualification, relevant call centre experience, and strong computer skills. This position is essential for improving service efficiency and ensuring compliance with company standards.